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Merchandise
1.   GENERAL APPENDIX  III SHIP'S STORE OPERATION Appendix  III  is  published  to  outline  the  standards  of  customer  service that normally may be expected from the ship’s store. These standards should be used by type commanders, commanding officers, supply officers, and ship’s store  officers  when  evaluating  the  effectiveness  of  a  ship’s  store  operation in  terms  of  services  offered  to  customers. In  order  to  make  a  realistic  evaluation,  the  officer  must  take  into  con- sideration  the  facilities,  equipment,  space,  and  personnel  available  to  the individual   ship’s   store   operation   and   match   these   capabilities   with   the standards set forth here. If a ship does not possess the capability to meet all or  part  of  any  standard,  its  performance  should  be  evaluated  as  if  that standard  or  portion  did  not  exist.  At  the  same  time,  continuing  action  must be taken by all levels of command to upgrade the capabilities of all ships to meet these standards. a. The ship’s store is located in an area readily accessible to the crew and troops. b.  A  suitable  display  area  is  provided. 2.   HOURS   OF   OPERATION a.   Prominently   posted. b.  Visible  from  exterior. c.  Forty-two  sales  hours  per  week  (underway). d.  Twenty  sales  hours  per  week  (in  port). e. Customers allowed a minimum of 15 minutes after closing to conclude shopping  (walk-in  stores  only). f. Customers notified at least 1 week in advance of all store closings and changes  in  store  hours. g.  Hours  set  to  provide  the  entire  crew  an  opportunity  to  shop. h.  Staggered  hours  for  different  stores  to  provide  service  after  working hours. 3.  POLICY  SIGNS a.  Policy  signs  should  be  prominently  posted  in  the  retail  store  for customers  to  see. b.  Checks:  “Personal  checks  will  be  accepted  up  to  amount  of  sale.” c.    Availability of merchandise and services: “In order to better serve you, we solicit your comments on items carried and services offered. Drop a note in the suggestion box. The ship’s store officer will give it personal attention.” d.  Special  orders:  “Special orders may be made through the ship’s store for  authorized  merchandise  not  carried  in  stock.” e.   Profits:  “All  profits  go  to  the  Recreation  Fund.” AIII-1

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