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Page Title: When You Arrive at Your Destination
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Two or Three Days Before Moving Day
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Useful Information for Newly Commissioned Officers
Make a final tour to ensure all items have been loaded. Any mix-up as far as what the carrier takes or leaves is your responsibility.  If you are making more than one shipment, be sure the right carrier gets the right  goods.  Check  to  see  that  all  shipping  documents  show  the  correct destination. Be sure you and the carrier’s representative sign the inventory and the bill of lading. Keep a copy of these documents for your personal files. WHEN YOU ARRIVE AT YOUR DESTINATION: Contact the destination personal property transportation office as soon as you arrive so that the office will know how to reach you when your property arrives. Be sure your house is ready for occupancy, have the house keys available, and be on hand to accept delivery. Phone utility companies to make the necessary arrangements for service. Plan the placement of your furniture. When unloading, the van operator and assistants will place each piece of furniture one time as you direct, including laying rugs, setting up beds, and so on. If you waive the unpacking, the carrier is not required to return to pick up the empty cartons after you finish unpacking, and you could jeopardize your claim if anything is lost or damaged. It is recommended you let the carrier do the unpacking and remove the packing materials debris. Do  not  sign  any  delivery  document  until  the  carrier’s  representative  has completed everything required of the carrier. However, don’t refuse to sign these  documents  before  the  carrier’s  representative  leaves  as  long  as  you have noted any loss or damage on the inventory. Remember that notations on the inventory do not initiate a claim—they are merely a record of the facts. Report any loss or damage to the destination personal property transportation officer, who may send a household goods inspector to your house. You must file a written claim for loss or damage through the claims section. Ensure you receive and complete the customer satisfaction report (DD 1781). Forward this report to the destination transportation office within 5 days. AIV-3

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