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1-56.
Which of the following types of
records is required by official
directives?
1.
Leave chits
2.
The service center log
3.
Applications for Navy
correspondence courses
4.
Handwritten notations regarding
customer transactions
1-57.
A contact point team can be
compared to a football team in
regard to achieving a goal--or
winning.
What is the primary
element needed to achieve that
goal?
1.
Hard work
2.
Teamwork
3.
Individual performance
4.
Good supervision
1-58.
Which of the following elements is
an important aspect of teamwork?
1.
Increasing responsibilities
2.
Presenting a good appearance
3.
Providing encouragement
4.
Controlling enthusiasm
1-59.
When a team member is both
proficient and experienced in a
specific area of his or her rating,
he or she can help the other team
members by demonstrating what
behavior?
1.
Showing them how a job is done
2.
Showing them what to study
3.
Providing advice and assistance
4.
Keeping the information to
himself or herself
1-60.
Each member of a team not only
influences the mood of the team but
also the team’s work habits.
Work
habits, in turn, affect which of
the following responsibilities of
the contact point?
1.
Providing customer service
2.
Controlling personal reactions
3.
Presenting a good appearance
4.
Making a good first impression
1-61.
Usually a team member performs only
one job at the contact point, but
he or she may also be expected to
perform which of the following
jobs?
1.
Only the jobs he or she knows
2.
Only the job he or she went to
school for
3.
Only the job he or she feels is
most important
4.
All jobs at the contact point
1-62.
To recognize the value of your job
at the contact point, you need to
know which of the following types
of job information?
1.
Its value
2.
Its overall mission
3.
Its overall responsibilities
4.
Both 2 and 3 above
1-63.
To contribute effectively to
teamwork, personnel working at the
contact points must have what level
of knowledge about their rating?
1.
Expert
2.
Satisfactory
3.
Minimum
4.
Less than minimum
7
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