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Assignment 1: 56 - 63
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Navy Customer Service Manual
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Assignment 1: 72 - 75
1–64. The team member who has acquired the ability to handle more difficult jobs and indicates a willingness  to  assume  more responsibility  should  be  considered for  what  position? 1. Senior  chief  petty  officer 2. Position  of  greater responsibility 3. Training  supervisor 4. Position of a higher paygrade 1–65. When the Navy provides space to be used as a contact point, who is responsible for making the space functional? 1. The  members  of  a  designated team 2. The  arrangement  crew 3. The members of the contact point 4. The  planning  and  layout  team 1-66. When  planning  the  physical arrangement of the contact point, you should provide which of the following  types  of  accommodations for  customers? 1. A  designated  contact  point representative  who  can  greet and  direct  customers 2. Magazines  and  books  with  which waiting  customers  can  entertain themselves 3. A traffic pattern that allows customers  to  socialize  with each other 4. A lounge area in which waiting customers can find snack machines 1–67. Which  of  the  following  personnel  is responsible  for  creating  a  positive atmosphere  for  a  contact  team? 1. The team members 2. The  customers 3. The  supervisor 4. The  contact  point representative 1–68. Performance  standards  set  by  each team member must be acceptable by which  of  the  following  personnel? 1. Each team member 2. The officer in charge 3. The  chief 4. The  contact  point  supervisor 1-69. Encouraging  team  members  to  accept responsibility for jobs they are overqualified  to  perform  results  in which of the following achievements? 1. Ensures the job gets completed 2. Shows  importance 3. Improves  teamwork 4. Makes the job challenging 1–70. Supervisors  who  instruct  their people  to  look  busy  demonstrate which  of  the  following  traits? 1. Lack of initiative 2. Poor  planning 3. Poor  supervision 4. Each of the above 1–71. As a supervisor you should set goals for team members at what level? 1. Above the level the person is currently  achieving 2. Below the level the person is currently  achieving 3. High enough so that the person can achieve the goal 4. Low enough so that the person can achieve the goal 8

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