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Assignment 1: 64 - 71
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Navy Customer Service Manual
1–72. You should check completed work to detect errors so that you can achieve  which  of  the  following purposes? 1. Reintroduce  policies  and procedures  to  help  members avoid  future  mistakes 2. Assign someone to work with the person who made the error 3. Review  task  assignments 4. Take  disciplinary  action 1–73. Which of the following actions is a reflection  of  poor  supervision  when you are trying to meet training needs? 1. Shouting 2. Criticizing 3. Bragging 4. Making  excuses 1-74. Which of the following factors determines  the  team  member’s training  needs? 1. Knowledge  level 2. Paygrade 3. Prior  training  and  experience 4. Time in service 1–75. Which of the following goals is achieved in a training session? 1. Developing  trainees’  awareness of  the  supervisor’s  knowledge level 2. Providing  trainees  with shortcuts to do their job faster 3. Discouraging  trainees  to exchange  ideas  and  knowledge 4. Providing  trainees  with  needed instructions 9

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