SA Doe charges up to the office and presents himself
at the window. The DK looks up from his desk,
I just called about special pay, and you said to come
on up to the office.
How much ya need?
SA Doe thinks to himself, This is great! I was afraid
I wouldnt have enough money to get home. Now Ill be
able to take a plane. He answers, $300 will be plenty.
Wheres your chit?
SA Doe is taken aback. He looks questioningly at
Your special request chit; the XO has to approve
Oh, I didnt know, SA Doe mumbles.
Well you know now.
SA Doe heads for the division office where he
obtains the special request form and fills it out; then he
heads back to his division PO for the first signature. PO
Boate is helpful in getting his leave approved, and he
takes the special pay request to the division officer and
the department head. PO Boate explains that the reason
SA Doe didnt submit the request earlier was because he
was not familiar with the procedures for obtaining
special pay. The head of the department approves the
request and says that he will take it to the XO to save
SA Doe soon has his approved request, and he
returns to the disbursing office to get his money. Just as
he reaches the office, the DK comes out, closes the door,
and locks it.
Excuse me, when can I get my money? I have the
special request approved?
Im gonna eat. Come back after 1300.
At 1300, SA Doe is standing by the door waiting for
the DK to return. As the DK approaches, his first words
are, Are you here again?
Yes sir. You said to come back at 1300.
Come on in. If I dont get you outa my hair, Ill
never get nothin done.
The DK takes Does special request and goes to the
file to pull Does financial record. He keeps up a
constant one-sided conversation to impress SA Doe with
all the work he has to do, the extra work caused by the
special pay request, and the fact that if he wasnt such a
nice guy he wouldnt bother with it at all.
Whered you get the idea ya had $300 coming?
The most you can draw is $200.
I dont know. You asked me how much I wanted.
With $300, I could fly.
O, boy!! I oughta throw the whole works in the can.
Do you want the $200?
Later, as SA Doe finishes packing, he confides his
financial problem to a friend and asks if he can borrow
some money from him to be repaid when he returns. His
friend says he doesnt have any extra, but he has heard
of one man who obtained a loan from the recreation
SA Doe again seeks out PO Boate and asks him
about the possibility of getting a loan from the recreation
fund. PO Boate goes with him to see the recreation fund
custodian and vouches for his need. Only a short time is
needed to arrange for the loan of $100.
EVALUATION OF CASE NUMBER 7
Alls well that ends well? Lets consider PO Boates
He was very helpful each time SA Doe approached
him. But were there three problems or just one problem
that required three trips to solve? SA Doe only had one
problemto get home on emergency leave. Sure, PO
Boate was helpful, but wouldnt he have been more of
a help if, when presented with the leave request, he had
asked, Do you have enough money to make the trip?
His greater knowledge and experience could have