Quantcast Evaluation of Case Number 7

Click Here to
Order this information in Print

Click Here to
Order this information on CD-ROM

Click Here to
Download this information in PDF Format

 

Click here to make tpub.com your Home Page

Page Title: Evaluation of Case Number 7
Back | Up | Next

Click here for a printable version

Google


Web
www.tpub.com

Home

   
Information Categories
.... Administration
Advancement
Aerographer
Automotive
Aviation
Combat
Construction
Diving
Draftsman
Engineering
Electronics
Food and Cooking
Math
Medical
Music
Nuclear Fundamentals
Photography
Religion
USMC
   
Products
  Educational CD-ROM's
Printed Manuals
Downloadable Books

   


 

Share on Google+Share on FacebookShare on LinkedInShare on TwitterShare on DiggShare on Stumble Upon
Back
Case Number 7 -Continued
Up
Navy Customer Service Manual
Next
Evaluation of Case Number 8
provided that information which SA Doe spent most of the day discovering. So, we find that PO Boate didn’t do so well. Not because of what he did, but because of what he did NOT do.  His  concern  was  with  the  immediate  problem—he did  not  anticipate  possible  complications.  As  a  result, Boate, SA Doe, the head of the department, the XO, and the DK all wasted time. Now  let’s  look  at  DK  Pistol’s  performance. want  to  give  Doe  any  more  information  than  was absolutely  necessary. He  had  several  opportunities  to  avoid  wasting  his and SA Doe’s time, but he missed all of them. He spoke clearly in face-to-face conversation, but not on the phone. Some people speak on the phone as though  they  were  being  charged  by  the  minute—they crowd as many words into as little time as possible. ‘That is particularly true when people are answering the phone or  repeating  frequently  used  phrases.  More  attention  to grammar   and   diction   will   improve   telephone communications  considerably. He has much room for improvement. His general attitude was Don’t bother me! The information he gave was correct, but he stopped too soon. SA Doe was misled because the DK didn’t Probably his lack of interest was his basic failure. Because  he- was not interested in the customer, his approach was to handle the immediate problem with the least  amount  of  effort. He was not really interested in the welfare of the customer—he did only what he had to do. CASE NUMBER 8 A Hospitalman going over a patient’s chart in the orthopedic  clinic  answers  the  phone,  “Orthopedic Clinic, HM Door; may I help you?” Over the line comes an irate voice, “This is Captain Boat, retired, and I’m really upset. What’s going on there?  I  was  referred  by  primary  care  to  see  an orthopedist. Someone at the appointment desk told me it will be 2 months before I can get an appointment. What? Are you kidding! I thought I was to get all of this great care in the military. Is this what you call care? I fought in two wars and gave 30 years of my life to this 2-13

Privacy Statement - Press Release - Copyright Information. - Contact Us - Support Integrated Publishing

Integrated Publishing, Inc.
6230 Stone Rd, Unit Q Port Richey, FL 34668

Phone For Parts Inquiries: (727) 493-0744
Google +