FSO should review
all suggestions for possible
submitting suggestions or
comments should be treated as individuals with
individual needs. Most customers experience an empty
stomach three times a day. Conversely, this need is
routinely filled on a more impersonal basisthe same
filling for all customers. You may provide the correct
service, but if you treat the customer as just one of a
group, rather than as an individual, it may cause
resentment. Therefore, when evaluating suggestions or
comments, you should present the right attitude toward
the needs of the customer. These needs may run the
extent from the ridiculous, through the routine, to the
very difficult. However, these categories reflect your
opinion of the needs and requestsnot the customers.
The problems are important to the customers, otherwise
they would not have submitted a suggestion or
comment. Thus, you should make all customers feel that
their problem is important.
Regardless of the nature or seriousness of a
customers problem, certain negative factors may serve
to complicate it. For example, the customer may be
angry, worried, or frustrated. Possibly, the customer
may be unwilling to accept anything less than his or her
desired solution to the problem. Awareness of these
factors allows you to approach each suggestion
practically and, in turn, deal with most rational
GIVING FEEDBACK ON SUGGES-
TIONS. The FSO should evaluate all suggestions or
comments and furnish a reply when requested, within
48 hours. The leading MS should make sure the proper
action is taken to adopt or implement those suggestions
the FSO considers favorable to improving the quality of
service. Adopted suggestions should be posted twice
weekly or placed in the ship or station plan of the day
for the crews convenience.
Recording Meals Consumed
There are different categories under which
personnel fall when recording meal consumption. For
you to account properly for all meals consumed in a GM,
you must understand rations and ration entitlement.
Also, the distinction between afloat and ashore
recording procedures must be understood.
RATIONS. Many times you have heard senior
MSs say, prepare 100 rations of that item. What the
MS really meant is prepare 100 portions because a
ration is defined as a basic daily food allowance
(BDFA). This and related terms will be explained next.
Basic daily food allowance. The BDFA is a
prescribed quantity of food, defined by components or
monetary value, required to provide a nutritionally
adequate diet for one person for 1 day.
Supplemental food allowance. A supplemental food
allowance is a prescribed quantity of food, defined by
quantity or monetary value, which, due to unusual or
extraordinary circumstances, is required in addition to
Special food allowance. A special food allowance is
a prescribed quantity of food, defined by components,
quantity, or monetary value, required when use of the
BDFA is insufficient.
Night meals. Night meals are quantities of food that
may be furnished to enlisted people standing night
watches or performing other assigned duties between
2000 and 0800 hours. The value of food items used in
preparing night meals is included in the total cost of
issues to the GM. No additional ration credit may be
claimed during sea periods regardless of the number of
meals an individual consumes, including night meals.
Migrations (midrats). Midrats are food items such
as soup, crackers, sandwiches, and leftovers normally
offered to personnel assuming the midwatch and those
being relieved. Midrats are different from night meals
in that they are offered to personnel who have already
consumed their breakfast, lunch, and dinner during
normal meal hours, Therefore, they are not entitled to a
fill nights meal. The value of food items used to prepare
midrats is included in the total cost of issues to the GM.
However, taking ration credit for midrats and/or the sale
of midrats is not authorized.
Combat meals. Combat meals are classified into
special- and general-use categories. Special-use combat
meals consist of individually packaged rations,
long-range patrol (LRP) rations, and MRE rations.
General-use combat meals are regular GM meals
prepared from on-hand stocks of perishable and
Picnics, recreation events, and coffee messes,
Personnel may be authorized by the CO to receive food
items for picnics, recreation events, and coffee messes
from the GM. COs should establish such controls as
necessary to make sure only personnel entitled to
rations-in-kind are furnished food without charge,
cooked or uncooked, for picnics or coffee messes.