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of duties. Each duty should be explained separately and
should be broken down into detail.
The front desk clerk has the following
responsibilities:
l Must know the charges that must be collected
from certain categories of guests. List of charges also
should be posted at the front desk.
l Handles service and other charge payments for
the BQ billeting fund.
. Must be instructed on how to prepare and
complete BOQ and BEQ registration cards and
computerized forms.
l Must be courteous, tactful, and maintain a
standard method to welcome the incoming residents.
The front desk clerk must be familiar with and have read
the Navy Customer Service Manual, NAVEDTRA
10119-B1.
l Administers the provisions of NAVPERS 15606
and all pertinent Navy and local BQ instructions.
. Provides check-in and check-out service 24
hours a day, 7 days a week.
. Maintains locator file.
. Assigns all personnel (permanent and transient)
to adequate rooms or space according to the BQ
occupancy plan.
. Prepares and compiles the daily utilization
worksheet.
. Coordinates and monitors public works trouble
call logbook if a maintenance coordinator is not
assigned.
. Maintains strict and accountable room key
controls for the entire BQ. Refer to the NAVPERS
15606 for detailed information on actual BQ key control
procedures.
. Acts as the BQ officer’s representative during
nonworking hours.
l Acts as cashier, handles all incoming funds, and
cashes personal checks of the residents.
. Acts as custodian of all lost and found articles.
Maintains records at the front desk. Periodically posts
a list of items on the bulletin boards, publicizing items
that have been found.
. Makes sure sundry items, if sold at the front desk,
are available to meet the patron’s requirements. This is
done for the convenience of the patron regardless of the
hour that the patron may request this service.
The front desk clerk should make every effort to
furnish guests with information that will be helpful to
them during their stay at the activity. Bulletin boards
and comprehensive information brochures or welcome
aboard pamphlets must be standard procedures in all
BQs.
WELCOME ABOARD PAMPHLETS.— The
front desk clerk must make sure all residents of the BQ
who are reporting for permanent duty receive a welcome
aboard pamphlet. This pamphlet is the primary source
of information for residents and should be provided
during check-in. To be effective, the welcome aboard
pamphlet should be directed toward the BQ occupant
and kept to a readable size. The BPO should review the
pamphlet with the new resident and answer questions
that may arise. A transient fact sheet maybe provided
to all personnel in a transient status to reduce costs.
Transient fact sheets cost much less to produce than full
welcome aboard pamphlets.
The following items are mandatory for a welcome
aboard pamphlet:
l
l
l
l
l
l
l
l
Copy of the BQ regulations
List of all services provided (exchanges,
churches, special services) and their hours of
operation
Base map
Civilian and military transportation available and
schedules of this transportation
Phone numbers of all emergency and service
organizations
Any information about environmental factors
such as hurricane conditions, excessive hot or
cold periods or seasons, possible flooding, and
dangerous animals
The warning signals for any emergency situation
must also be given
Applicable service charges for rooms
Additional Items.— The command also should
consider including the following:
l Off-base recreation available
. Command letter of welcome
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