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Navy Counselor 1 & C (Recruiter) - Military manual for recruiting
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Figure 4-4.—Effective use of office space
help   of   local   civic   organizations   or   Navy organizations.  Reserve  centers  may  be  able  to  provide assistance. Keep abreast of CNRC policy changes, as exhibits  are  constantly  changing. Directional  Signs If  the  NRS  is  one  of  many  other  offices  in  the same  building,  you  want  to  make  certain  a  person entering  the  building  can  easily  find  you.  A  good person  to  get  to  know  is  the  building  manager. Persuade  the  manager  to  permit  you  to  put  up directional  signs  to  meet  your  needs.  Your  lease agreement  should  make  allowances  for  a  directory board  or  directional  signs. placed?  Are  pubs  and  files  neatly  arranged?  Make sure you have made every effort to keep your office spaces neat and orderly. Attention  to  these  details gives recruiters more pride in their working space and creates  a  pleasing,  professional  atmosphere. Wise Use of Space There are numerous considerations when deciding how to use the space assigned to recruiting stations. If  there  are  two  or  more  office  spaces,  consider placing  all  personnel  in  one  and  equipment  and supplies in another. The testing room should be well lit,  ventilated,  and  easily  monitored. Furniture  Placement Maintenance of Displays Once  you  have  displayed  your  recruiter’s  location, check  the  signs  periodically  for  signs  of  wear  and damage. A Navy sign that has become sloppy gives that precise impression to the viewer about the entire Navy. HOURS OF OPERATION NRS   office   hours   should   be   posted   in   a conspicuous  place  and  updated  with  the  Navy Opportunity  Information  Center  (NOIC)  via  your district’s  lead  tracking  center  (LTC). Actual hours of operation should be left up to the discretion of the RINC. The hours of 9 a.m. to 5 p.m. have  become  standard,  but  you  can  use  innovative ideas to increase your customer service and sales time. Larger  stations  will  especially  benefit  from  using flexible hours that accommodate your early risers and late workers. Not only will the recruiters benefit from working hours that fit their life-style, but the Navy will benefit by increased hours of accessibility, OFFICE  LAYOUT The physical layout and appearance of your office is  just  as  important  as  the  location. Your surroundings  send  a  message  to  the  public  about  you and the Navy. A professionally laid out office will be aesthetically  pleasing  as  well  as  operationally effective. The  actual  floor  plan  of  your  office  space  will determine  furniture  placement.  Take  the  following considerations into account before deciding on your office  arrangement: l  The  RINC’s  desk  should  be  located  where unobtrusive  supervision  can  be  accomplished.  This keeps the RINC up to date, aware, and within helping distance  when  needed. l   Applicant   chairs   should   be   placed   beside recruiters’  desks. This  prevents  the  desk  from becoming  a  physical  and  psychological  barrier  to communication. It allows better eye contact between recruiter and applicant and makes the use of evidence easier. l The office should have at least a small waiting area for applicants and visitors. Suitable  reading matter should be available, NOTE: Navy Times is often inappropriate reading material  for  NRS  waiting  areas.  The  majority  of headlines   concentrate   on   the   negative   aspect   of military service. Without the proper background, many  articles  could  discourage  enlistment. l  Station  and  prospect  card  tiles  should  be placed within easy access of the RINC. Neatness  Counts Look  around  your  office  space.  Are  desks  free from clutter? Is reading material organized and neatly 4-12

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