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VOICE.– Voice inflection is extremely important to   maintain   interest. Speak   in   a   pleasant, conversational  tone.  You  want  to  make  sure  you speak loudly enough to be heard and slowly enough to  be  understood.  Speak  clearly  and  fluctuate  your tone  to  avoid  the  monotone  drone  that  can  lose listeners. EYE  CONTACT.–  Make  eye  contact  with  your entire  audience.  Use  a  random  rotation  to  include everyone.  Try  to  avoid  patterns  that  the  audience can  pick  up  on.  Using  a  key  point  outline  will  help you  to  avoid  reading  your  subject  matter.  Notice verbal  and  nonverbal  buying  signals  from  your audience. GESTURES.–   Gestures  can  effectively  add  to your  command  presence.  Hand  gestures  should  be purposeful. Facial  and  eye  gestures  should  be random.  Most  importantly,  be  aware  of  your  body language. ATTITUDE.–  Like  most  things  in  recruiting,  and life  in  general  for  that  matter,  your  attitude  will hold the key to success. Three main ingredients will shape   your   attitude   during   a   public-speaking presentation: your belief, your enthusiasm, and your sincerity.  The  audience  must  feel  that  you  truly believe   in   what   you   are   saying. You  should enthusiastically  relay  the  information  or  message. And above all, you must be sincere in what you are saying.  These  ingredients  will  ensure  the  audience picks  up  on  your  positive  attitude  so  that  they  too can  believe  and  become  enthusiastic  with  a  sincere interest. Use of Training Aids Training aids should augment your presentation, never  dominate  it.  When  using  training  aids,  make sure  they  can  be  clearly  seen  by  all  your  audience. They  should  be  professional  in  appearance  and correct  in  content.  You  may  want  to  refer  back  to chapter 2 for a more complete discussion of training aids. Fielding  Questions First  of  all,  you  want  to  make  sure  your audience  feels  welcome  to  ask  questions.  When you  are  done  with  your  conclusion,  take  a  step toward  the  audience  and  say,  “I  now  have  time  for a  few  questions.  What  are  your  questions?”  This psychologically brings you closer to their access and by  assuming  that  they  do  have  questions,  they  are more  likely  to  respond.  When  questions  are  asked of you, repeat the question and answer to the entire group.  This  prevents  anyone  from  being  left  out  or misunderstanding  your  response.  If  you  are  asked a  question  you  are  unable  to  answer,  be  honest. Promise to research the answer and get back to the individual.   Then   make   sure   you   follow   through. Handling  hostile  questions  can  be  an  art.  First,  try to rephrase the question, taking the sting out of it, so  you  can  answer  it.  If  that  is  not  possible,  you may  have  to  thank  them  for  their  opinion  and  ask them  to  meet  with  you  after  the  presentation  for further   discussion. Never  allow  yourself  to  be drawn  into  a  public  debate. Public-Speaking General Guidelines There  are  as  many  tips  on  public  speaking  as there  are  public  speakers,  but  some  good  basic guidelines  should  help  new  speakers  get  started. The   more   accustomed   we   become   to   public speaking  the  more  natural  and  proficient  we become. l  Always  plan  your  entire  speech  in  advance. Try  to  memorize  your  introduction  and  close,  but not  the  body  of  your  key  point  outline. l  Toastmasters  International  advocates  the idea that a good speech consists of an attention-arresting opening and a conclusive ending, spaced not very far apart. l  Try  not  to  show  fear,  even  though  you  may feel  it. Display   confidence   in   your   subject   and ability. l  Know  your  subject.  Knowledge  will  give  you power  and  help  you  forget  your  fear. l   Never   thank   an   audience   for   listening   to you  or  for  their  time  but  you  may  thank  them  for the  opportunity  to  meet  them.  Never  apologize  or give   excuses. If   necessary,   explanations   are acceptable. 7-18

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