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Assignment Questions - 14213_125
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Assignment 1 (Continued) - 14213_128
ASSIGNMENT  1 Textbook  Assignment: “Office  Occupations  and  Management,”   chapter  1,  pages  1-1  through 1-19. 1-1. As a PN1 or PNCC you could be assigned  to  which  of  the  following positions? 1. Personnel  officer 2. Division  officer 3. Examination  writer 4. Each of the above 1-2. Which of the following individual provides  overall  administration, supervision,  and  training  of personnel  in  a  personnel  office? 1. The  commanding  officer 2. The  Personnelman  first  class petty  officer 3. The  administrative  officer 4. The  executive  officer 1-3. Why is leadership so important in a personnel  office,  either  ashore  or afloat? 1. 2. 3. 4. 1-4.   As Because  by  using  leadership skills  with  personnel,  they have very little choice but to accomplish  their  jobs Because  leadership  allows  you to  discipline  your  subordinates Because  leadership  provides  the motivating  force  for coordinated effort by all personnel Because  leadership  gives  you the authority and responsibility  to  accomplish your job a leading petty officer or chief petty  officer,  training  your personnel should be one of your primary concerns. At least how often  should  you  hold  training sessions? 1. Once a week 2. Twice a week 3. Once each month 4. Twice each month 1-5. When the performance of a specific task  is  analyzed,  with  what  person does the quality of product or service  start? 1. The  person  performing  the  task 2. The  supervisor  reviewing  the product 3. The  personnel  officer 4. The  administrative  officer 1-6. Whose responsibility is it to provide  high-quality  customer service? 1. Third  class  petty  officers working  at  the  counter  only 2. Third  and  second  class  petty officers  only 3. Third,  second,  and  first  class petty  officers  only 4. Each person in the Navy is tasked  with  providing  high- quality  customer  service 1-7. Which  of  the  following  statements is  correct  concerning  customer service? 1. Officers  should  always  be treated  better  than  enlisted personnel 2. Officers  and  chief  petty officers  should  always  be treated better than E-6 personnel  and  below 3. All  customers  regardless  of rate or rank should be treated with  dignity  and  respect 4. Civilian  personnel  should always  be  treated  better  than officer  or  enlisted  personnel 1

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