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Figure 8-2.—Personnelman second class assisting a customer in a quiet and private space.
the individual so you may provide the answers
that he or she needs.
If you do not know the answers to all the
member’s questions or problems, tell the truth.
Assure the member you will find the answers and
get back to him or her as soon as possible. Then,
do it. Do not make a promise that you cannot
keep. It is impossible for you to know the
answers to all the questions customers will have,
but certainly you can ask your supervisors what
to do. Figure 8-3 shows a PN going to his senior
chief to find out the answer to a question he
cannot resolve. You should do the same.
Remember, it does not cost you anything to ask
for advice from those who know more than you
do. By obtaining correct information, you can
give the correct answers.
Figure 8-3.—Personnelman receiving advice from his senior chief.
8-3
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