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Summary - 14214_207
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Personnelman 3 & 2 - Military manual for government personnel administration
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Counseling Methods and Techniques
CHAPTER 8 COUNSELING SERVICE MEMBERS Throughout  your  career  as  a  PN,  you  will counsel service members.  During  a  normal  day’s work,   a   Personnelman   second   class   (PN2)   or Personnelman  third  class  (PN3)  can  expect  to counsel  several   different   Navy   members   on   a variety of subjects. In this chapter, you will read about   some   of   your   responsibilities    in    this important  area.  You  will  also  read  about  some counseling   techniques   with   which   you   should become  familiar  so  you  can  enhance  your  own counseling skills and become a better PN. In counseling Navy members, you will have to develop   expertise   on   several   different   topics. Some  of  the  topics  discussed  in  this  chapter  are pay,  allowances,  entitlements,  and  bonuses;  the dependents’  dental  plan  (DDP);  availability  and types  of  legal  assistance;  and  the  purpose  and submission   procedures   for   availability   reports. Many  of  these  topics  are  complicated.  Official guidelines  often  change  frequently.  One  of  your most  important  and  challenging  responsibilities in  counseling  Navy  members  will  be  to  provide the   most   accurate   and   up-to-date   information possible.  This  is  not  an  easy  job.  To  do  it  right, you must be able to put your hands on the correct resources  that  will  give  you  the  most  current official guidelines to pass on to the people you are counseling. After    studying    the    information    in    this chapter,  you  should  be  able  to  discuss  different counseling  methods  and  techniques  you  should use  when  you  are  advising  Navy  members.  You should   also   be   able   to   identify   the   official manuals,    instructions,    and    publications    you should  use  to  counsel  Navy  members  on  pay, allowances, entitlements, bonuses, legal assistance,  and  the  dependents’  dental  plan.  In addition,   you   should   be   able   to   explain   the purpose of availability reports and why you must submit    them    promptly.    After    studying    this chapter, you should achieve an awareness of how important your counseling duties and responsibilities   really   are   and   how   the   Navy entrusts you, the PN, to do the best job you can. COUNSELING Figure  8-1  shows  a  PN2  assisting  a  young third    class    petty    officer.    This        scene        is representative      of      the      work   PNs,   such   as yourself,  perform daily.   As a  PN2  or  PN3,  you may counsel many  service  members  during  the course    of    your    daily        assignments.        The counseling Figure 8-1.—Personnelman second class assisting a third class petty officer. 8-1

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