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4-59.
4-60.
4-61.
4-62.
4-63.
4-64.
It will usually take at least how long for
a new ship’s store operator to acquire a
good knowledge of a retell operation
associated record, and controls?
1.
6 months
2.
2 months
3.
9 months
4.
4 months
The practice of allowing one operator to
function in a ship’s store for too
long usually promotes which of the
following conditions?
1.
Increased customer satisfaction
2.
Reduced shoplifting
3.
Invitation of collusion
4.
Increased sales
The personality and ability of your
ship’s store operator will have no effect
on customer satisfaction.
1.
True
2.
False
All of the following assets are important
character traits and attributes that a
good ship’s store operator should possess.
Of these characteristics, which one is
LESS important, as a rule, than the other
three?
1.
Honesty
2.
Dependability
3.
Freedom from excessive financial
worries
4.
Better than average mathematical
ability
Your operator’s personality should be
basically pleasant, or at least
inoffensive and consistent.
1.
True
2.
False
Which of the following personal
qualities is/are considered to be
necessary for a store operator to be
effective?
1.
Willingness to learn
2.
Honesty
3.
Dependability
4.
All of the above
Learning Objective:
Recognize the
principles involved in creating effective
displays and signs and how outside
assistance can be provided by NAVRESSO for
improvements to the ship’s store.
4-65.
What is the overall basic purpose of any
chip’s store?
1.
To generate profits for the
Recreation Fund
2.
To train personnel for advancement
3.
To sell merchandise
4.
To serve its patrons
IN ANSWERING QUESTIONS 4-66 THROUGH 4-72, SELECT
FROM COLUMN B THE RECOMMENDED AREA FOR DISPLAY
OF THE MERCHANDISE LISTED IN COLUMN A.
A.
MERCHANDISE B.
DISPLAY AREAS
4-66.
4-67.
4-68.
4-69.
4-70.
4-71.
4-72.
Cigarettes
1.
Small items
2.
Large items
3.
New items
Pilferable items 4.
Expensive items
Fast-moving items
Golden area
Bottom or lower
shelves
Area visible to
ship’s store operator
Area readily
accessible to
ship’s store
operator
4-73.
Display arrangements should be influenced
the most by which of the following
factors?
1.
Correlation of items
2.
Prevention of pilferage
3.
Attractiveness
4.
Customers’ convenience and ease in
shopping
4-74.
Which of the following factors should you
consider when you are improving your
store?
1.
Layout
2.
Location
3.
Condition of equipment on hand
4.
All of the above
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