operator turns the tender over to an agent, the
agent must secure the tender in a lockable,
specially identified container or compartment.
THEFTS FROM THE CASH REGISTER.
As a supervisor, you will establish and enforce
controls at your commissary to maintain security
of money in the store. There are still various
means by which a dishonest employee may
attempt to get around these controls.
Theft from a cash register can occur when a
patron pays the exact amount for a purchase,
accepts the bagged merchandise, and leaves the
register without receiving a cash register receipt.
(In other words, theft from a cash register can
occur at any time during the business day.) A
dishonest register operator will place the cash in
the register with the next sale and accumulate an
overage in the cash drawer. Such theft is also
possible if the clerk is operating with an open
register drawer. The overage is removed later. The
operator may keep mental or written notes or
other reminders as to the amount of the overage.
An example of such reminders could be an
accumulation of matches near the register or
possibly pennies in the nickel or other coin till to
correspond to the dollar amount of the overage.
Other indications of this practice may be in the
form of persistent small overages in an operators
cash drawer; that is, the even dollar amount is
removed and the small change left so that the clerk
will not be short.
The following examples of theft illustrate
additional methods that dishonest register
operators (and supervisors) may try to use to beat
the security system in your store.
UnderringThis method generally occurs
during peak sales hours. The customer is charged
full price but a lesser amount is recorded on
the cash register. The register receipt is discarded
and not given to the customer. An overage is thus
accumulated for later removal. This practice is
made easier sometimes when register windows are
obstructed so that the amount rung up cannot be
seen by patrons or supervisory personnel.
Short ringThe register operator
deliberately fails to ring up one or more items
during a sale. On completing the transaction, the
operator tells the patron of the omission, adds
these items to the register receipt in pen or
pencil, and then collects the correct amount for
the sale. An overage is created in the register for
OverchargeThe clerk rings up the
correct price but collects a higher amount from
the patron. Again an overage is created for later
Fraudulent refunds or overringsThe
operator commits theft from the operators own
cash drawer by creating spurious refunds and/or
overrings to cover the amount taken.
Altering refund/overring documents
Failure by supervisory personnel to control and
validate refunds or overrings can result in this
Theft from another register operators cash
drawerThis form of theft can occur when the
register is left unattended and the cash drawer is
unlocked and the key has not been removed.
Theft from another register operators
register by use of a secret numberThis type of
theft is possible when operators share their secret
numbers with each other for fraudulent purposes.
Theft from a common cash drawer or
safeThis type of theft can occur in a case where
two or more register operators share a common
drawer or two collection agents share a common
safe combination. Without singular accountability
for the cash, responsibility is extremely difficult
PREVENTIVE MEASURES. Sooner or
later, almost every supervisor will run across a
There are measures,
however, that a good supervisor can take to lessen
temptation on the part of commissary personnel.
A few of these preventive measures are discussed
The cash register window facing the
operator should be unobstructed at all times. The
side away from the operator should also be clear
so that ring-up figures can be readily seen by
patrons and by supervisory personnel. This
preventive measure acts as a deterrent to
All sales should be recorded promptly on
the assigned register.
Cash drawers should not be shared.
kept to a minimum.
and no sales should be