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Refunds
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Ships Serviceman 2 - How to fix and repair boats
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Change Funds
OVERRINGS  AND  UNDERRINGS On  occasion,  the  operator  of  the  ship’s  store will make an error in ringing up the price of an item  on  the  register.  The  operator  may  ring  up less than the selling price. In this case, he or she would ring up the difference between the correct price and the amount rung up in error. This type of  error  is  called  an  underring  and  you  should always  advise  the  customer  of  the  error. On the other hand, if the cash register operator rings up a price higher than the selling price, he or she will prepare an Overring/Refund Voucher, NAVSUP   Form   972   (fig.   3-2),   to   cover   the difference.  You,  as  the  collection  agent,  should verify  the  overring  voucher  and  make  sure  the ship’s  store  officer  approves  it.  Refer  to  the  letters A  through  C  in  figure  3-2.  The  ship’s  store officer’s  signature  should  appear  in  block  A  in the figure. The ship’s store operator should also sign the voucher in block B. The total amount in figures must agree with the total amount in words in   block   C.   Unlike   the   refund   voucher,   the overring  voucher  does  not  require  the  signature of  the  customer  and,  therefore,  verification  of legality  is  very  important.  The  NAVSUP  Form 972 will be stapled to the applicable page of the Cash  Register  Record,  NAVSUP  Form  469. RETURNED  PERSONAL  CHECKS When a check is returned due to insufficient funds, the ship’s store officer will reimburse the disbursing officer from cash received from sales. The  dishonored  check  is  placed  in  the  register  and remains there until a settlement for the check is made. The amount of the check is carried as retail store inventory during this time. Once a settlement is made, the funds are placed in the register and the check is returned to the person who wrote it. If  the  check  is  not  settled  by  the  end  of  the accounting period or when the ship’s store officer or  sales  outlet  operator  is  relieved,  the  store operator  will  make  sure  the  check  is  listed  on inventory prelisting and the amount of the check included  in  the  inventory.  ROM  users  must accomplish  a  few  tasks  to  make  sure  the  check is  included  in  the  inventory.  First,  a  new  retail department  code  must  be  established.  The  code X9 titled Uncollectible Checks will be used. The addition  of  department  codes  can  be  accomplished on  the  ROM  through  the  ship’s  store  constant Figure 3-2.—Overring voucher. 3-4

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