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Learning  Objective: Identify the  barbershop  space requirements  and  the  importance of  customer  service. 4-43. Which  of  the  following  actions by the barber could cause a poor  relationship  between  the barbershop  and  the  ship’s  crew? 1. Answering  the  phone  using military  courtesy 2. Showing  no  favoritism between  customers 3. Opening  the  barbershop  late 4. Attending  to  complaints  of customers 4-44. While  servicing  a  customer  in the  barbershop,  which  of  the following  actions  should  you AVOID? 1. Carrying  on  a  conversation with  another  barber  while cutting  a  customer’s  hair 2. Discussing  family  problems with  the  customer 3. Criticizing  another  barber in front of a customer 4. All of the above 4-45. The  barbershop  should  plan services  so  quality  and  prompt customer  service  is  given  to every  individual. To do this, how  often  should  the  barbershop plan to give a haircut to each crew  member? 1. Once every 7 days 2. Once every 2 weeks 3. Once every 10 days 4. Once a month 4-46. How much time should be allowed for each barber to service one customer? 1. 10 minutes 2. 15 minutes 3. 20 minutes 4. 30 minutes 4-47. The  barber  should  control  the atmosphere  within  the barbershop by keeping the air at  what  temperature? 1. 60°F 2. 65°F 3.  70°F 4. 75°F 4-48. When  the  barbershop  is  equipped with more than one barber chair, how far apart should the barber  chairs  be  spaced? 1. 5 ½ to 6 feet 2. 4 ½ to 5 feet 3. 3 ½ to 4 feet 4. 2 ½ to 3 feet 4-49. How  many  barber  chairs  should be available for a ship with 900  personnel  attached? 1. One 2. Two 3. Three 4. Four 4-50. When, if ever, should a separate  barbershop  be  provided on ships that carry troops? 1. When  deployed  overseas 2. When one barber chair is required for the troops 3. When two or more barber chairs are required for the troops 4. Never 4-51. A barber standing for several hours at a time can put added stress on the body. Which of the following rules should the barber follow to help relieve some of the added stress? 1. Keep the stomach held in 2. Keep the shoulders back 3. Carry the weight of the body on the balls of the feet 4. All of the above Learning  Objective: Explain the  procedures  for  scheduling appointments  in  the  barbershop. 36

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