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Chapter 4 Barbershop Service
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Scheduling Appointments
barbershop  for  every  barber  to  see  and  read. Barbershop  instructions  may  vary  slightly  from one  ship  to  another;  however,  they  all  provide instructions   governing   barbershop   personnel, equipment  and  spaces,  and  conduct  of  barbers. These instructions must be approved by the supply officer  and  the  commanding  officer. Ship’s Instructions Ship’s  instructions  set  forth  the  hours  the barbershop  will  operate,  including  schedules  for officers, CPOS, and crew. These instructions also include  the  type  of  scheduling  whether  it  is  by appointment  system  or  divisional  schedule  system. The  hours  of  operation  and  appointment  schedule should   be   posted   on   the   door   entering   the barbershop. Medical Instructions The   medical   officer   prepares   instructions, using the Manual  of  Naval  Preventive  Medicine, covering  the  sanitation  of  the  barbershop  and personal   hygiene.   The   instructions   should   be signed  by  the  senior  medical  officer  aboard  and posted  in  the  barbershop  for  all  barbers  to  see. If  a  medical  officer  is  not  attached,  the instructions  will  be  prepared  and  signed  by  the senior  corpsman  (HM)  aboard. BARBERSHOP PERSONNEL The  number  of  personnel  working  in  the barbershop  varies  from  ship  to  ship.  The  Ship’s Serviceman   in   charge   of   the   barbershop   is responsible  to  the  supply  officer  for  satisfactory operation  of  the  shop. The senior Ship’s Serviceman working in the barbershop  is  normally  the  supervisor.  The  job of  the  supervisor  includes  obtaining  supplies, making   sure   quality   service   is   provided,   and maintaining security within the barbershop. The main duty of the supervisor is to make sure other barbers  are  using  proper  barbering  techniques. The supervisor should make sure the barbershop is  run  in  a  businesslike  manner  and  emphasize courtesy   and   military   etiquette   at   all   times. Emphasis   should   be   placed   on   the   policy concerning  accepting  tips  for  services  as  this  is prohibited. Although  the  supervisor  is  responsible  for getting supplies, all barbers should make sure they have all the required tools for cutting hair, such as combs, shears, clipper blades, and so forth. If you are running short on one particular supply, let  the  supervisor  know  so  it  may  be  ordered. Security of the barbershop is also important. The supervisor should be the last to leave the shop and should make sure it is secured properly at the end  of  the  workday.  Since  the  barbershop  is  a Group  IV  space,  the  keys  should  be  handled  as outlined  in  chapter  1  of  this  manual. Good Barber Ethics Good ethical conduct deals with the rules and standards for conduct and practice in the barber- shop.   The   way   barbers   treat   their   customers builds  a  good  relationship  between  the  barbershop and  the  ship.  These  good  ethics  include  the following: Opening  the  barbershop  on  time Giving  courteous  and  friendly  service Showing no favoritism between customers Showing respect for feelings and rights of others Fulfilling  your  duties  to  the  best  of  your ability Setting   examples   of   good   conduct   and behavior Being  loyal  to  other  barbers Practicing  good  sanitary  techniques Having  good  personal  hygiene  and personal  appearance Using   correct   military   courtesy   when answering the telephone Listening   attentively   to   customers’ complaints Talking  intelligently  about  your  work Posting  a  No  Smoking  sign  in  the  barber- shop Poor Barber Ethics Poor  ethics  also  deal  with  the  way  barbers treat their customers, but poor ethical conduct can 4-2

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