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The Communication Process - 14300_46
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big  top,  lions,  acrobats,  and  so  forth.  Fourth,  the  students  interpret  the  message.  Clearly,  at this  point  in  the  process  there  is  no  way  for  you  to  determine  that  all  of  the  students  received the  message  you  intended.  To  determine  this,  you  must  get  feedback. Feedback Feedback,  which  may  take  several  forms,  provides  essential  information  about  your  success in  communicating  the  message.  To  get  feedback,  have  the  students  respond  to  oral  questions and   encourage   them   to   ask   questions.   The   students’   non-verbal   behaviors   also   provide important   clues   as   to   their   understanding   of   the   material.   Facial   expressions   and   body movements   often   indicate   when   students   are   unsure   about   the   meaning   of   your   message.   You should  be  careful  in  accepting  a  “yes”  response  when  you  ask  “Do  you  understand?”  Obtain meaningful  feedback  by  asking  questions  that  require  the  students  to  provide  answers  which indicate   that   they   in   fact   do   understand   exactly   what   you   intended. EFFECTIVE   COMMUNICATION   SKILLS   AND   TECHNIQUES There   are   many   skills   and   techniques   you   must   master   to   bean   effective   communicator   and instructor.  Many  of  these  skills  you  already  possess,  all  that  is  required  is  that  you  use  them to  their  best  advantage.  Others,  you  need  to  learn  and  practice. LISTENING Listening  is  one  of  our  most  important  communication  skills.  It  is  an  active  process  of hearing  and  understanding  that  demands  concentration  and  attention.  Both  you  and  your students  have  responsibilities  in  the  communication  process. You  must  ensure  that  the  learning  environment  is  free  of  distractions  that  might  interfere  with the   students’   ability   to   listen. Be  alert  to  the  non-verbal  behaviors  of  your  students.  Facial expressions   reveal   much   of   what   is   happening   in   the   mind   of   a   student.   A   quizzical   look indicates   some   misunderstanding   has   occurred   or   a   question   needs   to   be   addressed.   A   student leaning   slightly   forward   and   maintaining   good   eye   contact   with   you   is   probably   interested   and sincere   about   learning. An   affirmative   head   nod   indicates   approval,   agreement,   or understanding.  Conversely,  eye  contact  out  the  window  or  someplace  other  than  the  front  of the  room  may  indicate  boredom  or  lack  of  interest.  Fidgeting  in  the  chair  or  a  slouched  posture may  also  bean  indication  of  something  other  than  effective  listening.  Raised  hands  and  relevant questions  are  sure  signs  that  you  are  communicating  effectively.  Learn  to  determine  if  students are   listening   by   the   type   of   feedback   they   provide.   Effective   listening   depends   on   motivation, and  you  are  the  prime  motivator  in  your  classroom. Students   should   arrive   for   instruction   ready   to   learn. They  should  participate  and  ask questions   as   they   arise.   Students   must   understand   that   they   have   responsibility   for   their   own learning.  This  requires  active  listening  on  their  part. 35

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