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Effective Communication Skills and Techniques
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EFFECTIVE   INSTRUCTOR   DELIVERY   TECHNIQUES Delivery  style  has  a  major  impact  on  student  motivation  and  determines  to  a  great  extent  how well  students  listen.  Studies  have  shown  that  spoken  words  alone  account  for  only  seven  percent of  the  impact  of  the  message. The   following   Factors   are   important   considerations   in   your delivery   of   instruction. Articulation Articulation  is  simply  understandable  speech.  You  can  achieve  good  articulation  in  two  ways. First,  enunciate;  speak  clearly.  Second,  pronunciate;  accent  syllables  and  reproduce  consonant and   vowel   sounds   in   conformity   with   the   accepted   standard--the   dictionary. To   be   a   good   speaker,   make   crisp,   distinct   enunciation   your   goal.   Avoid   slurring   and mumbling.  Avoid  slang  such  as  jist,  git,  gonna,  whut,  watcha,  or  hafta.  In  rehearsal,  exaggerate your   enunciation   beyond   what   is   required   in   normal   speech.   Apply   the   principle   of   sharpened enunciation  not  only  in  your  classes  but  in  ordinary  conversation.  Make  it  a  habit. If  you  have  a  regional  accent,  such  as  a  Southern  drawl  or  a  New  England  twang,  don’t  try to   eliminate   it--make   the   most   of   it!   It’s   part   of   your   personality.   A   slight   accent   is   pleasant and  adds  interest  and  personality  to  your  speech.  However,  be  sure  that  people  from  other  parts of  the  country  can  understand  you. Grammar Grammar  concerns  the  correct  usage  of  the  spoken  or  written  word.  It  is  like  a  code.  When you  use  the  code  correctly,  the  message  comes  through  clearly  and  quickly.  But  when  you  make encoding  errors,  the  one  who  receives  the  message  has  to  labor  to  extract  the  precise  meaning. Sometimes   your   message   never   comes   through   exactly   right.   However,   as   an   instructor,   never commit  glaring  grammatical  errors  like  “him  and  me  is  going,”  “I  seen,”  “he  give,”  or  “it  run.” Rate  Of  Speech As  a  speaker,  you  should  neither  talk  at  a  slow,  plodding  rate  that  puts  your  listeners  to  sleep nor  rattle  off  words  so  rapidly  that  they  run  together.  As  a  rule,  speak  fast  enough  to  be interesting  yet  slow  enough  to  be  understood.  Just  as  a  good  baseball  pitcher  keeps  the  batter alert  by  changing  the  speed  of  the  ball,  take  advantage  of  a  vocal  change  of  pace  to  hold  the interest  of  your  audience. Your   rate   of   speech   should   be   governed   by   the   complexity   of   the   thought,   idea,   or   emotion you  are  communicating.  Use  a  fast  rate  for  joy,  excitement,  or  vigorous  action.  Use  a  slow  rate for   a   deliberate   or   methodical   presentation.   Add   emphasis   by   either   slowing   or   speeding   your rate.  The  normal  rate  of  delivery  is  125  to  150  words  per  minute. To   improve   common   rate   difficulties,   observe   the   following   suggestions: Slow,  ponderous  rate.   Force  yourself  to  think  faster  so  that  you  can  speak  faster.  Using a  tape  recorder,  read  aloud  and  interpret  the  meaning  of  the  words  by  the  rate  at  which  you speak  them.  Then  play  back  the  recording. If  your  rate  is  still  too  slow,  record  the  same 36

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