"Claims and Inquiries," chapter 10, pages 10-1 through 10-23, and "Mail
Directory Service," chapter 11, pages 11-1 through 11-26.
A complaint is an expression of
dissatisfaction, discontent, disappointment,
or resentment by a postal customer
concerning any postal product, service, or
At Navy post offices, the number of mail
complaints could be greatly reduced if
commanding officers would keep their
customers informed of the type of mail
service they can expect. This can be done by
following which of the following
By the issuance of family-grams
By holding predeployment briefings
By keeping the customers informed of
the expected mail services through
plan of the day notices
All of the above
Upon the completion of the PS Form
4314-C, Consumer Service Card, the postal
customer should retain what copy?
The Consumer Service Card file should be
maintained in a central location and made up
of what copy of PS Form 4314-C?
To report complaints by the mailer of the
loss of a domestic ordinary letter, you
should prepare what PS form?
PS Form 565
PS Form 673
PS Form 1510
PS Form 3812
Which of the following persons may initiate
a PS Form 1510?
Both 1 and 2 above
The postal officer at the mailing
In processing an inquiry for the alleged loss
of a domestic ordinary letter, you refer to the
charts exhibited in what publication?
The Domestic Mail Manual
The Postal Operations Manual
The Administration Service Manual
The Department of Defense Postal