Quantcast Claim for Indemnity International Registered, Insured, and Express Mail

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Inquiry About a Registered Article or an Insured Parcel or an Ordinary Article
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Figure 10-13.     An example of a Parcel Search Request
PS Form 542, Inquiry about a Registered Article or an Insured Parcel or an Ordinary Article, (see figure 10-15)  is  used  in  processing  international  mail inquiries for the loss   or delay of outbound registered mail   or delay of outbound insured parcels   rifling, damage, or delay of outbound or inbound ordinary parcels   rifling, damage, or delay of outbound or inbound ordinary postal union mail As you can see, PS Form 542 has multiple uses. Completion of PS Form 542 is self-explanatory; the fee (if required) is attached to the bottom of the form by adhesive stamps or by meter tape.  Send the completed PS  Form  542  to  the  appropriate  international  claims and  inquiries  office  (ICIO),  listed  in  the  IMM.    PS Form 542 is used for international mail only. CLAIM FOR INDEMNITY INTERNATIONAL REGISTERED, INSURED, AND EXPRESS MAIL Learning  Objective: Determine   the requirements   for   processing   a   Claim   for Indemnity  International  Registered,  Insured, and Express Mail. Most claims for indemnity can only be submitted after  an  inquiry  has  been  completed. Claims  for indemnity  relating  to  international  registered  or insured articles must be processed on PS Form 2855, Claim   for   IndemnityInternational   Registered, Insured, and Express Mail (see figure 10-16). Indemnity  claims  relating  to  international  insured or registered mail are adjudicated by the international claims and inquiries office responsible for the country involved. When an inquiry fee is required attach it to the upper left corner of PS Form 2855.  Normally, a fee will not  be  required.   PS  Form  2855  is  composed  of  five sections (front and reverse) and completion of the form is  self-explanatory.   When  a  claim  is  initiated,  not  all parts  of  the  form  may  be  required  to  be  completed. Refer to the IMM and compare the requirements with your particular case, then have the customer complete the required sections of the form. After PS Form 2855 is completed, check the IMM for accompanying required documents and the address of the appropriate ICIO.  PS Form 2855 should be used for international mail only. ARTICLES RECOVERED AFTER PAYMENT Learning  Objective:    Recall  the  procedures for   handling   articles   recovered   after   the payment of an indemnity claim. When  a  lost  registered,  insured,  or  Express  Mail article is recovered, the payee who received the indemnity payment may accept the article and reimburse the USPS for the full amount paid if the article is undamaged.  If the article is damaged, has depreciated in value, or is missing contents, the payee may accept it and reimburse the USPS an amount determined by the St Louis ASC. SENDER’S APPLICATION FOR RECALL OF MAIL Learning  Objective:    Recall  the  procedures for  processing  a  Sender’s  Application  for Recall of Mail. With  proper  identification,  the  sender  or  the sender’s  representative  may  recall  mail  deposited  in 10-15 Mail Type or Service When to File No Sooner Than (From Original Claim Date) No Later Than (From Original Mailing Date) Express Mail 45 Days 6 Months Insured 45 Days 18 Months Registered 90 Days 18 Months Duplicate registered mail and Express Mail claims may not be filed without authorization by the St Louis Accounting Service Center or the Consumer Advocate, USPS Headquarters. Figure 10-12.     Duplicate claim filing dates.

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