special mail services such as registry and insurance are
One daily question asked by postal patrons that
will never go away is, How long will it take for this
letter to get there?
If you are familiar with the USPS service
commitments (ZIP Code mail only), then this question
is not as impossible to answer as you may think. Table
1-1 (USPS service commitments) shows the class of
mail and the time it normally takes for the USPS to
make delivery. These service standards are for
continental United States (CONUS) delivery;
however, if you are at an overseas MPO, just add on the
time it takes for the letter mail dispatch to transit
through military control and arrive at the gateway. You
may not be able to give an exact delivery day, but you
should be very close. The USPS evaluates its service
commitments very closely and publishes them in the
National Five-Digit ZIP Code and Post Office
Directory (Publication 65-A).
You can improve service by advising your
customers of the following:
· Inform correspondents and publishers of their
correct mailing addresses to include delivery
receptacle numbers, as applicable.
· Submit change of address cards immediately
when a new address is known.
· Notify the responsible mail clerk or mail orderly
when departing on leave or temporary duty.
· Report to the postal officer, mail clerk, or mail
orderly any instance when inadequate mail
service or other mail-related problems are noted.
You should strive to give your postal customers the
best service possible, not only in the dispatch and
delivery of their mail but also in window business
transactions. You should consider it a privilege to
serve the public and to make an all-out effort to help
customers in any way possible. As a window clerk,
you should always be courteous, efficient,
knowledgeable in your job, and give excellent service
day in and day out. As a window clerk, here are some
of the guidelines you should follow:
· Provide a neat and clean counter on which to
· Present a well-groomed and neat personal
· Give a friendly greeting that expresses a desire to
your local post
11 ounces or
See local BMC
Mail entered at
P&DC has a 2&3
For additional information contact the MANAGER, SERVICE POLICIES AND PROGRAMS, POSTAL HEADQUARTERS,
475 L'ENFANT PLAZA SW, WASHINGTON DC 20260-2806.
UNITED STATES POSTAL SERVICE
(ZIP Coded mail only)
Table 1-1.USPS Service Commitments.