Quantcast Domestic Claim or Registered Mail Inquiry (PS Form 1000) (Indemnity Claim)

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Process PS Form 1510
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Postal Clerk - Military guide to working in a post office
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Evidence of Value
Q10-1.    An inquiry is a request by a customer; made by phone, in person, or in writing on any phase of postal operations.  (True/False) Q10-2. Explain   some   of   the   ways   an   MPO   could reduce mail complaints. Q10-3. What PS form should be given to a customer who wants to record a postal complaint? Q10-4. The   consumer   service   card   contains   how many distinct parts? Q10-5. What is the purpose of PS Form 1510? Q10-6. For specific procedural steps in processing PS Form   1510,   you   should   refer   to   what publication? Now turn to appendix 1 to check your answers. DOMESTIC CLAIM OR REGISTERED MAIL INQUIRY (PS FORM 1000) (INDEMNITY CLAIM) Learning  Objective: Recall   the   procedures   for processing indemnity claims. If  a  customer  purchased  insurance  at  the  time he/she mailed an article, mailed it registered mail with insurance, or mailed it Express Mail, they can file an indemnity claim to recover the value of the item if it becomes lost or damaged. For domestic mail, PS Form 1000 is used to file a claim for indemnity.   This form is also used to make inquiries only (no indemnity) on uninsured registered domestic mail. WHO MAY FILE A claim may be filed by:   Only  the  sender,  for  the  complete  loss  of  a registered,  insured,  COD,  or  Express  Mail article.   Either the sender or addressee, for damage to an article, or if some or all of the contents of an article are missing. TIME LIMITS FOR FILING The time limits for filing lost claims are located on the  front  page  of  PS  Form  1000  (see  figure  10-4). These time limits list the time the mailer must wait to file  a  claim  for  articles  that  have  not  been  delivered (complete  lost).   Do  not  overlook  the  bottom  of  the chart, which refers to APOs and FPOs.  Time limits for filing can also be located in Module S of the DMM. The time limits are:   7  days  or  more  after  the  date  of  mailing  for Express Mail   15 days or more for items sent as registered mail   30  days  after  the  date  of  mailing  for  insured items sent as First-Class and Priority Mail   45  days  after  the  date  of  mailing  for  insured items sent as SAM or PAL   75  days  or  more  after  the  date  of  mailing  for insured surface items mailed to APOs and FPOs If an article is received in damaged condition, or some of the contents were lost, then the claim should be filed immediately. WHERE TO FILE Claims  for  indemnity  for  loss  or  damage  can  be filed at any post office, station, or branch, except for registered merchandise return service, which must be filed at the post office where the merchandise return permit is held. HOW TO FILE A CLAIM A  customer  may  file  a  claim  by  presenting evidence of insurance, evidence of value, and proof of loss  or  damage.    (Proof  of  loss  is  not  required  for Express Mail claims.) Evidence of Insurance The  customer  must  first  show  that  insurance, registered,  or  Express  mail  service  was  purchased (evidence  of  insurance).    Either  of  the  following  is acceptable:   The original mailing receipt issued at the time of mailing (reproduced copies are not acceptable). For Express Mail claims, the mailer must present the mailer’s copy of USPS Label 11-B.   The  wrapper  which  must  have  the  names  and addresses  of  both  the  mailer  and  addressee, along  with  the  endorsement  showing  that  the article was sent insured, registered, or Express Mail. NOTE:  When the original mailing receipt and wrapper are available, it is best to submit the original mailing receipt.  If only the wrapper is submitted, indemnity can 10-6

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