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Processing Undeliverable-as-Addressed Mail
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Postal Clerk - Military guide to working in a post office
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Return to Sender
EXPRESS MAIL/FIRST-CLASS MAIL The majority of mail you process in a directory section is First-Class letter mail. To reduce the amount of directory mail received, you should advise service members   who   are   transferring   to   inform correspondents  of  their  new  address  when  one  is available. All  undeliverable  Express  and  First-Class  mail (including  stamped  cards/postcards,  and  Priority mail)  is  forwarded  as  many  times  as  necessary without  any  additional  postage  charges  (see  table 11-1). Forwarding The bulk of the mail you process will have no endorsement,  which  means  the  sender  did  not endorse  the  mail  with  a  forwarding  or  return  to sender request. When forwarding Express or First-Class Mail, the only  information  required  on  the  address  side  is  a forwarding address and a reporting date, if applicable (see figure 11-7). When  you  forward  Priority  mail,  write  the forwarding  address  on  the  article  or  print  out  a computer-generated  address  label  and  endorse  the 11-8 RULE ENDORSEMENT MILITARY POSTAL DIRECTORY SERVICED SHALL: MILITARY POSTAL DIRECTORY SERVICED BY THE USPS SHALL: 1 NO ENDORSEMENT Forward.  Endorse all Priority Mail, “Change of Address Due to Official Orders.”  If a forwarding address is unknown, return to sender endorsed with reason for nondelivery. Forward.  Endorse all Priority Mail “Change of Address Due to Official Orders.”  If a forwarding address is unknown, return to sender endorsed with reason for nondelivery. 2 ADDRESS SERVICE REQUESTED Forward.  Endorse all Priority Mail “Change of Address Due to Official Orders.”  Use PS Form 3547 to provide sender with address correction.  Charge applicable fee. Forward.  Endorse all Priority Mail “Change of Address Due to Official Orders.”  Use PS Form 3547 to provide sender with address correction.  Charge applicable fee. 3 FORWARDING SERVICE REQUESTED Forward.  Endorse all Priority Mail, “Change of Address Due to Official Orders.”  If a forwarding address is unknown, return to sender endorsed with reason for nondelivery. Forward.  Endorse all Priority Mail “Change of Address Due to Official Orders.”  If a forwarding address is unknown, return to sender endorsed with reason for nondelivery. 4 RETURN SERVICE REQUESTED Do not forward. Return the piece to sender with the new address or reason for nondelivery attached. Do not forward. Return the piece to sender with the new address or reason for nondelivery attached. 5 CHANGE SERVICE REQUESTED Do not forward. Return the piece to sender endorsed, “Undeliverable as Addressed.” Not Available for Express Mail. Do not forward. Return the piece to the serving post office endorsed, “Undeliverable as Addressed.” Not Available for Express Mail. NOTE:  When Express Mail, First-Class Mail (including Priority Mail, stamped cards, and postcards) cannot be forwarded or returned to sender, they are considered “dead mail” (covered later in this chapter). Table 11-1.—Treatment of Undeliverable-as-Addressed Express, First-Class, and Priority Mail

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