Quantcast Process PS Form 1000

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Figure 10-6.     An example of a completed PS Form 1000, Section A.
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Figure 10-9.     An example of a PS Form 3861-A, Loss Claim.
Block 5:  Enter the number 7 and your command’s Unit Identification Code (UIC). Block 6:  Enter your post office phone number. Block 7:  Enter the date the claim is accepted. Block  8:   Check  the  appropriate  box  for  evidence  of insurance. Block 9: This block applies to claims for damage or loss of contents ONLY.  Mark the appropriate box. Block  10:    This  block  applies  to  claims  for  damage ONLY. Check  the  appropriate  box  to  indicate  the location of the damaged article(s). Block 11a-c:  Leave these blocks blank. Prepare PS Form 1000, Section C as follows: Block 1:  Enter the date the article was delivered, if the claim  is  for  complete  loss  and  there  is  a  record  of delivery. Block 2:  Enter the date the article was forwarded, if the article  was  forwarded,  and  send  the  claim  to  the  post office  where  forwarded. Attach  a  separate  sheet showing the current address of the addressee. Block  3:    Forward  the  claim  form  to  the  post  office where  the  article  was  returned,  if  the  article  was returned to sender.  Enter in section C, block 3, the date it was returned. Block 4a:  Check box if there is no record of delivery. Block 4b:  Check box if there is no record of delivery or of the article being returned to sender. Block 5: Postmark this block with the APDS and initial. Block  6-11: These  blocks  apply  to  COD  ONLY. LEAVE BLANK. When  you  have  completed  filing  the  claim, postmark and initial the customer’s mailing receipt or the  address  side  of  the  container  presented  by  the mailer or addressee as proof of insurance for damaged articles.  Advise the customer to hold these items until the claim has been settled. PROCESS PS FORM 1000 When processing claims for loss or damage, you may  be  required  to  contact  the  office  of  mailing  or delivery  (as  appropriate)  to  complete  the  PS  Form 1000.   When  processing  a  claim  for  loss,  attach  PS Form 3861-A, Loss Claim, (see figure 10-9) to the PS Form 1000.  If processing a damage claim initiated by the sender, attach PS Form 3862, Damage Claim Filed by Sender (see figure 10-10).  If the addressee initiates a  claim  for  damage,  attach  PS  Form  3863,  Damage Claim Filed by Addressee (see figure 10-11).   These forms include instructions for the recipient to follow when completing PS Form 1000. Distribution instructions for PS Form 1000 are on the reverse side of the form.   When PS Form 1000 is completed, it is submitted to: CLAIMS PROCESSING SECTION ACCOUNTING SERVICE CENTER PO BOX 80143 ST LOUIS MO 63180-9432 Additional  claims  information  on  mailing,  or appeals against payment can be found in Module S of the DMM. Final   review,   adjudication,   disallowance,   or payments  of  all  postal  service  indemnity  claims  are made at the Accounting Service Center, St Louis, MO. DUPLICATE CLAIMS A customer must file a duplicate claim within the time limits specified by the USPS (see figure 10-12). To file a duplicate claim, the customer must:   submit a photocopy of the customer’s completed part of the original claim form, or 10-11 B.  Completed by Delivery Post Office (Attach copy of delivery receipt unless record keeping is computerized) PCf1008 Figure 10-8.     An example of a completed PS Form 1000, Section C.

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