Block 5: Enter the number 7 and your commands Unit
Identification Code (UIC).
Block 6: Enter your post office phone number.
Block 7: Enter the date the claim is accepted.
Block 8: Check the appropriate box for evidence of
Block 9: This block applies to claims for damage or loss
of contents ONLY. Mark the appropriate box.
Block 10: This block applies to claims for damage
Check the appropriate box to indicate the
location of the damaged article(s).
Block 11a-c: Leave these blocks blank.
Prepare PS Form 1000, Section C as follows:
Block 1: Enter the date the article was delivered, if the
claim is for complete loss and there is a record of
Block 2: Enter the date the article was forwarded, if the
article was forwarded, and send the claim to the post
office where forwarded.
Attach a separate sheet
showing the current address of the addressee.
Block 3: Forward the claim form to the post office
where the article was returned, if the article was
returned to sender. Enter in section C, block 3, the date
it was returned.
Block 4a: Check box if there is no record of delivery.
Block 4b: Check box if there is no record of delivery or
of the article being returned to sender.
Block 5: Postmark this block with the APDS and initial.
These blocks apply to COD ONLY.
When you have completed filing the claim,
postmark and initial the customers mailing receipt or
the address side of the container presented by the
mailer or addressee as proof of insurance for damaged
articles. Advise the customer to hold these items until
the claim has been settled.
PROCESS PS FORM 1000
When processing claims for loss or damage, you
may be required to contact the office of mailing or
delivery (as appropriate) to complete the PS Form
1000. When processing a claim for loss, attach PS
Form 3861-A, Loss Claim, (see figure 10-9) to the PS
Form 1000. If processing a damage claim initiated by
the sender, attach PS Form 3862, Damage Claim Filed
by Sender (see figure 10-10). If the addressee initiates
a claim for damage, attach PS Form 3863, Damage
Claim Filed by Addressee (see figure 10-11). These
forms include instructions for the recipient to follow
when completing PS Form 1000.
Distribution instructions for PS Form 1000 are on
the reverse side of the form. When PS Form 1000 is
completed, it is submitted to:
CLAIMS PROCESSING SECTION
ACCOUNTING SERVICE CENTER
PO BOX 80143
ST LOUIS MO 63180-9432
Additional claims information on mailing, or
appeals against payment can be found in Module S of
Final review, adjudication, disallowance, or
payments of all postal service indemnity claims are
made at the Accounting Service Center, St Louis, MO.
A customer must file a duplicate claim within the
time limits specified by the USPS (see figure 10-12).
To file a duplicate claim, the customer must:
· submit a photocopy of the customers completed
part of the original claim form, or
B. Completed by Delivery Post Office (Attach copy of delivery receipt unless record keeping is computerized)
Figure 10-8. An example of a completed PS Form 1000, Section C.