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Navy Directory Service Program
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Postal Clerk - Military guide to working in a post office
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The Directory Service Stamp
post  offices.    Use  of  this  program  reduces  the  time required to process directory mail. All  Navy  post  offices,  mailrooms,  mail  centers, and  other  locations  that  process  personal  mail  for assigned personnel are required to use this program. Commands  that  are  still  using  the  card  file  system should  transition  to  the  automated  system.     This program  can  be  downloaded  from  the  NAVSUP website.    To  access  the  program,  double  click  on Corporate Services, then (05) Support Services, then (54) Navy Postal.  The directory service program can be located under “Programs.” The  system  operates  in  Windows  3.1,  WIN  95, WIN 98, and Windows NT systems. PROCESSING DIRECTORY MAIL Directory mail is mail that cannot be delivered as addressed because it bears an incomplete or incorrect mailing  address.     Mail  may  be  undeliverable, temporarily  or  permanently,  for  any  number  of reasons. It may be incorrectly addressed, the addressee may have transferred, or the mail may be unclaimed or refused. Mail received at your MPO or unit mailroom for personnel having forwarding addresses on file presents no great problem.   The mail is suitably endorsed and promptly  forwarded,  according  to  procedures described later in this chapter. Mail  that  is  undeliverable  because  it  bears  an incomplete or an incorrect address is processed against the directory cards.  If an individual’s correct address can be determined the mail is delivered. Otherwise it is returned  to  sender  endorsed  “ATTEMPTED  NOT KNOWN.” Sometimes it may be difficult to find the proper directory card for a piece of undeliverable mail. This is often because of carelessly written addresses, which are  easily  misread.     The  following  letters  of  the alphabet most frequently cause trouble: a and o; h and k; i and e; n and r; n and u. Suppose you are unable to find the directory card for  Douglas,  Thomas.   You  might  also  check  under Thomas, Douglas (in the event that the names might have  been  transposed);  or  check  Douglas,  Tom  or Tommy (in the event that a nickname is used instead of the proper first name).  Also be alert for names ending with the letter e, such as Browne, Harte, or Thorne, in 11-5 AOf1105 Figure 11-5.—An example of an automated record for a person transferred.

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