· Check the print handle. Ensure the handle is in
the up position.
· Greet the customer.
· Check the customers identification to determine
eligibility for service.
· Verify the dollar amount of the money order
desired by repeating the amount back to the
· Set the amount requested on the amount keys.
· Insert the blank money order set so that it lies flat
within the guides of the imprinter. Do NOT
touch the upper-third portion of the money order
· Now move the print handle all the way down till
you hear the popping sound, then release it.
· Return the imprinter to the clear state by
returning the money amount keys to the asterisk
(*) positions and return the handle to the up
· Remove the form set from the imprinter. Again,
do NOT touch the upper-third portion of the set.
· If any item has not printed clearly or correctly,
treat the money order as spoiled. Spoiled money
orders are covered later in this chapter.
· Collect the amount for which the money order is
issued plus the fee.
· Detach and file the voucher in numerical
sequence, taking care not to bend, fold, or
mutilate it, and the carbons. Give the customer
the customers receipt and money order.
· Advise the customer to complete the money
order and receipt by filling in the Pay To and
From blocks as soon as possible and to retain the
SPOILED MONEY ORDERS
No alterations, changes, or erasures, either in
words or figures, shall be made on any part of the
money order form set. If a money order is incorrectly
imprinted or completed incorrectly by the customer, it
is considered to be SPOILED. A money order is
treated as spoiled ONLY on the day it was purchased,
and ONLY if the money order and customers receipt is
presented to the same clerk from whom it was
purchased. If the money order is presented to another
clerk or returned after the date of purchase, the money
order should be cashed and a No-Fee money order
issued as a replacement. No-fee money orders will be
covered after you learn about spoiled or incorrectly
prepared money orders.
SPOILED OR INCORRECTLY PREPARED
The biggest reason for spoiling money orders is
due to clerk error during issuing. Errors may include:
· Setting an incorrect date on the imprinter,
· Setting an incorrect dollar amount, or
· Imprinter malfunction (does not produce a clear
Money orders can also be spoiled by the customer.
Some examples are
· Purchaser or payee information is written
incorrectly on the money order,
· Purchaser inadvertently tears the money order,
· Purchaser requests a money order for wrong
Whatever the reason, if the money order becomes
unusable on the same business day, follow the steps
below (see figure 8-23):
Step 1: Collect the money order and customer receipt
from the customer. Destroy the customer receipt and
corresponding money order voucher.
DESTROY the money order.
Step 2: Write or stamp SPOILED in the PAY TO and
FROM section of the money order.
Step 3: Place the spoiled money order in numerical
sequence in the stack of issued money order vouchers.
Step 4: Issue a new money order to the customer for the
same amount as the one spoiled (if amount was correct),
but DO NOT collect a fee.
CONDITIONS FOR ISSUING NO FEE
A No-Fee money order is a money order issued or
sold WITHOUT collection of a fee. You will issue
money orders and NOT collect a fee when:
· A money order is used for remittance as part of
official USPS business. An example would be