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distinctly different, such as jewelry, toiletries, and
confections. In addition to one item selling
another, correlated display practices help remind
the customer to buy items needed that might be
otherwise forgotten. Failure to achieve proper cor-
relation in displays makes shopping an annoying
project. For example, safety razors should be
displayed on one shelf rather than in several dif-
ferent locations. However, this general rule should
not discourage you from using vertical displays.
When there is a significant range to be displayed,
it is wiser to occupy 4 feet of space on three shelves
rather than to use one 12-foot section of shelf
space. A vertical arrangement allows the customer
to view the entire range of merchandise in one
glance instead of having to scan a wide horizontal
display. Displays should be primarily influenced
by the customers ease in shopping. Maximize on
the impression the customer gets. Make the
customer aware of your entire range of merchan-
dise and your obvious effort to keep the customer
in mind.
Equipment and Facilities
With the above principles in mind, you, as the
ships store supervisor, should always be looking
at possible ways to improve or modernize your
ships store facility. You should consider the loca-
tion, layout, and condition of the on-hand equip-
ment. The most desirable location for a ships
store would be adjacent to the general mess,
recreational area, or other high-traffic spot. The
area in front of the store should be adequate to
permit a free flow of traffic without disturbing
shoppers. The layout of equipment both inside
and outside the store should be planned for the
convenience of both the patron and the operator.
The equipment, whether old or new, should be
kept in good working order. Recommend
necessary replacement or repairs without delay.
Modernization
If you find that your ships store does not meet
the standards discussed above because of equip-
ment that is outdated, unattractive, or nonfunc-
tional, you may decide to recommend to the sales
officer that your ship modernize its facility. If you
feel that your ships store needs modernization,
first sit down and take a good hard look at the
areas that need improvements. Then, you can
begin to take the necessary steps to acquire these
improvements.
Your first step is to complete a letter request
to the Navy Resale and Services Support Office
(NAVRESSO) for permission to modernize. (The
letter should state the purpose of the request.) You
should include a rough sketch of the area to be
modernized. Show the exact dimensions in your
sketches. Note the height between decks, any
permanent piping, ventilation. and the location
and size of any other fixtures that cannot be
altered. Take photographs of the area, if you can.
Then, submit your letter request, descriptions,
sketches, and photographs to the Director, Ships
Store Division, NAVRESSO, for review and
advice.
Before taking any action on your request, the
Naval Resale and Services Support Office
(NAVRESSO), through the Naval Supply Systems
Command (NAVSUP), will work with the ap-
propriate ship logistics manager in the Naval Sea
Systems Command (NAVSEA) to make certain
that all space reservations, utility requirements,
weight requirements, and other considerations are
taken into account. All these important considera-
tions are required by NAVSEA/NAVSUP In-
struction 9665.1. NAVRESSO will then prepare
a recommended layout of the area to be improved.
NAVRESSO will also provide cost estimates and
procurement information. Remember, no im-
provements can be made to your ships store
without the written approval of NAVRESSO.
Also any authorization you receive from
NAVRESSO for improvements should not be
interpreted as a permit for you to expand or
enlarge the ships store at the expense of adjacent
spaces.
A further consideration for your stores plans
is interior shelving. Store shelving is widely used
in Navy exchanges and is recommended by
NAVRESSO for ships stores. The steel shelves
are easily assembled and are available with or
without backings. The shelves have steel ticket
strips for price displays. Shelving units may be
ordered through NAVRESSO.
For the modernized store front, it is recom-
mended that you have translucent corrugated fiber
glass panels installed in the space between the top
of the store front and the overhead. A framed
bulletin board with a Plexiglas front that can be
locked should be installed in a conspicuous spot
near the store. Price lists, special offers, flyers
announcing merchandise, and notices should be
placed on the bulletin board so they will not clutter
the store front. A sign or decal designating the
hours of operation should also be posted where
it can be seen but where it will not obstruct the
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