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Evaluation of Case Number 1
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Navy Customer Service Manual
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Evaluation of Case Number 2
Frost  used  his  initiative  to  prevent  monotonous  meals and plan his preparation so that food would be served immediately  after  preparation. The  chief  rated  both  men  as  being  dependable; however, he appreciated the extra interest and effort of MS3 Frost. A more direct means of evaluating these men is to ask yourself the following questions: Which one would you rather have preparing the meals that you eat? Why? CASE NUMBER 2 It is a cold, blustery Sunday afternoon in Newport. A  destroyer  has  just  recently  returned  from  deployment and it is having a good response to visitor’s day in spite of the weather. Dependents  and  friends  of  the  crewmembers  have just enjoyed a sumptuous dinner (compliments of the hardworking   food   service   division).   Next   on   the schedule of events is a movie to be shown on the mess deck for their entertainment. Most of the children and the less adventurous watch the movie, but the more hardy individuals brave the elements to tour the ship. BMSN Boat and his wife join the tour. It is Mrs. Boat’s  first  visit,  and  BMSN  Boat  is  proudly  showing off his ship. He has shown her around most of the topside areas and is ending the tour on the bridge. Here he names and explains the purpose of the various equipments and explains  (probably  bragging  just  a  little)  how  he  uses them while steering the ship. Then, deciding that a cup of coffee will make a welcome finish for the tour, they start their return trip to the mess deck. Mrs. Boat has just started down the ladder when her foot  slips  and  she  falls. The officer of the deck (OOD) turns when he hears the sound of her falling and goes to her. BMSN Boat is already kneeling beside her. “Are you hurt?” he asks anxiously. “I  . . . don’t think. . . so. Just kno. . . knocked the breath. . . out of me.” The OOD inquires of BMSN Boat, “Is your wife hurt?” “I don’t think so.” Then he asks her, “Do you feel that you could get up?” Breathing easier, she nods. “If you help me.” BMSN Boat slips his arm beneath her shoulders and starts  to  raise  her.  She  gasps,  “Wait!” The OOD turns to the petty officer of the watch (POOW), “Pass the word for the Corpsman to lay to the quarterdeck—on  the  double.” The Corpsman, HM Pistol, arrives immediately on the scene. After being told what has happened, he kneels beside Mrs. Boat and asks, “Are you in pain now?” “Some . . .  Where I hit my back. It hurts when I breathe.” HM Pistol examines Mrs. Boat as quickly as he can and concludes that she has no back injury. “Mrs. Boat,” he says, “I’m afraid you have one, possibly two, broken ribs. So as not to move you any more than necessary, we’ll make you as comfortable as possible here until the ambulance arrives to take you to the hospital.” Turning to the OOD, “I’ll need three or four blankets out of sick bay. I’ll call for the ambulance.” Mrs.  Boat  counters,  “I  can’t  go  to  the  hospital There’s no one to take care of the baby.” BMSN Boat adds, “I’m in the duty section today.” HM Pistol quickly places the call to the hospital for the ambulance. He explains the probable nature of the injury and the extent of his examination so that the hospital can prepare to receive and treat Mrs. Boat. As he returns to Mrs. Boat, the messenger arrives with  the  blankets.  Gently,  she  is  placed  on  one  of  the blankets and covered with the others. Then, turning to BMSN  Boat,  HM  Pistol  asks,  “Where  is  your  baby now?” “A neighbor is keeping her so that my wife visit  the  ship.” “Can they keep her for a few more hours?” could “I guess so, but that won’t help much. I’ll need to take leave.” HM Pistol goes over to the OOD and explains the problem of the Boats’ baby. “To complicate matters, Boat  is  in  the  duty  section  today.  Can  he  be  given emergency leave until his wife is able to care for the baby? Five days should be sufficient.” The command duty officer (CDO) has been briefed by  the  OOD  and  is  standing  nearby.  Overhearing  the account  of  the  situation  he  replies,  “Certainly;  Boat  can go on to the hospital with his wife, and on the way home he can stop by and pickup his leave papers. They will be on the quarterdeck.” To the OOD he adds, “Have the leave  papers  prepared  and  brought  to  me  for  signature, and have the duty section petty officer make the required adjustments  to  his  duty  section.” 2-5

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