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is treating the customer as a person with a problem that is important. Behavior Our behavior (the things we choose to do or not to do) is the result of our attitude (our reasons for doing or not doing those things). Our behavior on the job is affected by our attitude toward our job, our coworkers, Cooperation You can probably  “get by” if you do just what is required  by  the  organization  chart,  a  job  description,  or specific instructions, but cooperation smooths a lot of rough spots. Being cooperative is working WITH the other members of the team for the purpose of improving individual  performance  and  overall  efficiency. Cooperation  is  necessary  when  “breaking  in”  a  new member  of  your  organization.  Mary  has  just  been assigned to your office, and it’s up to you to help her get started on a job that she has never done before. You could just show her how to perform the mechanics of the job and let her muddle through on her own. But wouldn’t explaining the job and telling her where to find answers to  her  questions  make  her  job  easier  and  her  job performance better? Doing that also has a practical application—it can prevent many mistakes you may have  to  correct. An   element   of   cooperation   is   required   when responding to customers’ needs. They will often need information or assistance from another office before you can act on their request. You can send them on a “wild goose chase” to get it; or you can provide them with specific instructions on what to get, where to get it, and how to get it. You might also make a phone call so that they will be expected. the customers, and the Navy. But another set of attitudes (not job related) also influences our performance on the job. Let  us  try  to  provide  an  example  to  show  how attitudes are developed. Walter T. Door rolls out of his bunk as reveille is sounded and heads for the shower in preparation for another day at sea. But, there is no hot water! With a few caustic comments about the “water king,” he proceeds to shave—in cold water. By now, his mutterings  include  the  entire  “A”  gang.  Splashing aftershave  lotion  on  his  scraped  and  burned”  face,  he starts back to his locker only to stub his toe on the hatch. Grabbing his throbbing toe, Poor Walter drops his toilet kit. Any other time the contents of the kit would have only spilled, but this morning his new bottle of shaving lotion breaks. Walter’s fuse is getting shorter. As he dresses, he fumes at the missing shirt button and the fact that both socks are inside out. He shoves his feet into his shoes, very much aware of the injured toe, and decides not to tie his shoe laces. Now, he goes to breakfast. The menu lists a favorite, ham and eggs to order. But Walter is late, and the mess is now serving fried bologna and scrambled eggs. Walter finally gets to the office. What do you think his attitude will be when the division petty officer walks up and says, “Walter, we have an UNREP scheduled for 0930 today. According to the working party rotation list, you are next in line. The store- handling team will muster at 0915 on the fantail.” Everyone has days like that one experienced by Walter.  They  are  just  a  slice  of  what  we  call  life experiences,  and  these  occurrences  can  greatly influence   on-the-job   performance   and   attitude. However, you must strive not to let them negatively influence yours. It’s no easy task to overcome them, but overcome them you must if you are to respond to the customer and to your coworkers as you should. Though customers  are  not  responsible  for  such  events,  they  are often the victims of poor service because of them. THIS MANUAL “HOW  to”  books  are  available  for  almost  any subject—how to build a house, how to build a plane, how to build a boat, how to repair your car, and even a how to diet and live with it. These books are written for 1-8

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