DYNAMICS OF THE PERSONNELMAN RATING
The Navy Personnelman (PN), as the name im-
plies, is someone who works in a personnel-related
field and is normally assigned to a personnel office. In
todays Navy, the PN carries out a broad range of
duties, including typing and recordkeeping, interview-
ing and counseling, writing official letters and reports,
and maintaining the officer and enlisted service re-
cords. These are fundamental responsibilities in the
PN rating, but they are not the only ones assigned to
PNs. In fact, this rating is so broad that there are many
responsibilities we will not be able to cover within the
scope of this training manual (TRAMAN).
SCOPE OF THIS TRAMAN
In this TRAMAN, we will focus our attention on
the important duties and responsibilities that are most
frequently assigned to PNs in paygrades E-4 and E-5.
We will concentrate on the duties performed and the
knowledge required by the Personnelman third class
and second class based on the most current Navy
enlisted occupational standards.
HOW TO USE THIS TRAMAN
Remember, you cannot rely solely on the
information presented in this TRAMAN to accomplish
your job as a PN. Remember also that the scope of the
information provided in this manual is basic
information you should know as you grow and
progress in the PN field.
Throughout this TRAMAN, you will encounter
specific terminology associated with the PN rating. As
a study aid, the glossary in the back provides
explanations that may help you better understand what
you are reading. Use this glossary whenever you have
questions concerning certain terms and/or acronyms
that you may not understand.
As you read the information, keep in mind that you
are responsible for keeping yourself up to date in all
areas of your rating and career. At the time it was
printed, this TRAMAN contained current information.
However, by the time you obtain this self-study
TRAMAN/NRTC training package and begin to use
it, some of this information will be superseded by
newer information. We advise you to keep an open
mind and stay alert as to whether or not the information
is the most up-to-date information you should use
according to the most current official policies and
practices of your rating and the Navy.
UNDERSTANDING YOUR RATING
Your duties and responsibilities will involve deal-
ing with people and maintaining the records that rep-
resent their lives. Among all the duties and
responsibilities you may encounter as a member of the
PN rating, one stands out as the most important you
must be able to work and deal with people. Record-
keeping will also be an important part of your job. The
importance of accurate recordkeeping throughout the
Navy cannot be overemphasized. From the standpoint
of the Navy, records provide a ready reference source
to past events and policies and help in making future
decisions. For the individual, records provide a source
of reference to past accomplishments, awards, train-
ing, performance, and other important information
relative to his or her naval career. Remember, a Navy
members service record represents his or her life.
As a PN, you are entrusted by the Navy to take care
of its most valuable assetits people. As you read this
chapter, you may notice that most of the information
will focus on your responsibility to provide good
customer service to Navy people. Understanding the
significance of providing good customer service is
fundamental to your rating and is the most important
step you can take to become a better PN. After studying
the information in this chapter, you should be able to
recognize the important transactions that take place in
a Navy personnel office. You also should be able to
identify the fundamentals of good customer service
and the ways in which you, the PN, can provide the
best service to the Navys people.
THE PERSONNEL OFFICE
In many ways, the personnel office is an
administrative control center within a command.
Numerous pay and personnel actions that directly
impact on naval personnel are performed out of this