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Appendix 3 Ship's Store Operation
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Appendix 3, Continued - 14237_229
f. Refunds: “If you buy defective merchandise in this store, here is what the  ship’s  store  will  do: If  the  defective  merchandise  is  covered  by  a  manufacturer’s guarantee  and  that  guarantee  is  still  in  effect,  bring  the  item back  and  we  will  refund  your  money. If the defective merchandise is not covered by a manufacturer’s guarantee  and  if  you  have  bought  the  item  within  the  last  30 days,  bring  it  back  and  we  will  refund  your  money.” g.   Cigarettes:   “Warning:   the   Surgeon   General   has   determined   that cigarette  smoking  can  be  hazardous  to  your  health.” 4.   MERCHANDISE a.  The  100-percent  in-stock  position  for  those  basic  items  listed  in  the current  Merchandising  and  Stocking  Guide  for  Ship’s  Stores  (NAVRESSO Pub  81)  plus  other  high  demand  items  as  indicated  by  the  ship’s  individual sales experience. b.  Perishable  items  (such  as  candy,  cigarettes,  cigars,  film,  etc.)  are in  a  fresh,  saleable  condition. c.  Items  temporarily  out  of  stock  should  be  identified  by  proper  signs at  shelf  locations. d.  Special  order  service  available  and  convenient. e.  An  adequate  range  of  products  of  special  interest  to  black  customers will  be  stocked. 5.  PUBLICITY a.  Plan  of  the  Day  and  ship’s  newspaper  are  used  to  publicize  sales. b.  Bulletin  boards  maintained  current. 6.  PRICING  AND  MARKDOWNS a.  Price  list  is  prominently  posted  in  the  immediate  area  of  the  retail store,  if  appropriate. b. Selling price is clearly marked on each item shelf or bin, as appropriate. c.   Markdown   plan   is   established   to   ensure   action   at   the   most advantageous  time,  considering  such  factors  as  peak-selling  season,  end-of- season  clearance,  special  events,  etc. d.  Markdowns  taken  on  all  merchandise  soiled  or  damaged. e. Markdowns are made available on an equal basis to all customers with no  special  consideration  to  any  group  of  customers. f.  Voluntary  price  reductions  and  off-invoice  buying  allowances  passed on  to  customers  to  extent  feasible. 7.   DISPLAY a.  Exterior  display  windows  fully  used  and  properly  signed  to  present attractive  and  effective  merchandise  displays.  Displays  changed  frequently to  stimulate  customer  interest. AIII-2

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