Appearance goes hand in hand with your
speaking skills. As a point of contact in your
office, other people will come to you for
information or answers. Your credibility will
be greatly strengthened if you look clean-cut
and squared away.
People will anticipate
competence from you and will be ready to
listen to what you have to say.
ATTITUDE AND PERSONALITY
Your attitude toward your work goes far
in making you a truly professional YN and it
will have an effect on those you deal with.
Since attitude is a frame of mind, it shows
itself in different ways.
itself will generally determine your overall
attitude. By looking forward to working and
dealing with other people, you will have that
positive attitude others will notice. Likewise,
if you are not happy with yourself or your
position, you can be sure it shows also.
Being a service member, your military bearing
will be used as an indicator of what kind of
worker you are and what your attitude is.
Taking pride in your appearance and acting
militarily correct to all others will improve
working relationships in the office and with
those who need your services.
A large part of military bearing comes
from common courtesy in addition to the
military courtesies and customs observed by
fellow Navy members. Always put yourself
in the shoes of the persons you are dealing
with. Deal with them as you would like to be
dealt with. In turn, they will respond to you
How you perform in the office is another
part of how you will be judged. Always think
about the job you are doingare you doing it
Can it be done better or more
efficiently? Paying attention to details will
ensure a job is done right. There are always
different circumstances influencing even the
most routine task. You should always keep
yourself thinking ahead, checking for the right
answer to make sure you are right.
One trait that is looked for, required, and
even demanded of a YN is honesty. You will
be working in offices with sensitive and/or
You will be put in
positions of trust by the officers you work for.
The information that you see, hear, or handle
must not be discussed outside the office. It
may be tempting to "show off" a bit to your
friends about what you know that they dont
knowbut dont let that happen.
personal integrity is one of the most important
parts of being successful in your career and it
is very much a concern of those you work for.
The records you keep affect others careers,
their lives after the Navy, and become a part
of the Navys history. You must reject any
attempts to falsify or change these records.
You may be asked by a friend or offered
bribes to do this, The answer is always no!
No matter how small the act, you will be
letting down your shipmates and the Navy and
leaving yourself open to legal prosecution.
CUSTOMER SERVICE: THE ART
OF DEALING WITH PEOPLE
As a YN, almost everything you do will
involve dealing with people. In this section
we will tell you about the importance of
providing good customer service to all
individuals regardless of their status. We will
describe what can happen whenever you
provide good (or bad) customer service and
the effects you will have on the image of your
office, your rating, your command, and the
Navy as a whole. As a YN, you are one of
the most important customer service
representatives in the Navy. We will tell you
about some of the ways in which you, the
YN, can improve the customer service
environment of your office so that your office
can effectively provide the type of customer
service Navy personnel need and deserve.
We will talk about your role as a customer
service representative and the ways in which
your attitude, personal appearance, and pride
in your job and yourself
providing good customer
also tell you about some
play a big part in
service. We will
of the pitfalls you