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Mail Loss Filing Report (PS Form 1510)
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Process PS Form 1510
When PS Form 1510 is initiated, Parts II-D and II-E are immediately sent to the U.S. Postal Service’s Inspection   Service   Operating   Support   Group (ISOSG),  Two  Gateway  CTR  9th  FL,  Newark,  NJ, 07175-0001. Then the remaining parts of the form are sent to the Claims & Inquiry Section so a search can be initiated for the article based on the information the customer provided. The form may also have to be routed to a Mail Recovery Center if the article cannot be located and has a value of $10.00 or more. PREPARATION OF PS FORM 1510 If the complaint is for loss, the customer should allow sufficient time for delivery of the article before filing PS Form 1510 (usually a week to 10 days). If the complaint  is  for  rifling,  the  customer  should immediately notify the post office and provide the post office with the envelope or wrapper, if possible.   The clerk  accepting  PS  Form  1510  must  forward  the envelope  or  wrapper  with  the  PS  Form  1510  to  the ISOSG. Postal  clerks  will  complete  PS  Form  1510  (see figure 10-2).   All of the information required on the form should be completed by printing legibly using a ballpoint ink pen.  Typing is not necessary. Complete PS Form 1510 part II-A as follows: Block 1:  Enter the date the complaint is made. Block 2: Enter your MPO’s FPO Number (e.g., FPO AE 09561-0001). Block  3:    Check  the  appropriate  box  for  the  type  of complaint. Block  4  a-f:   Enter  the  name,  complete  address,  and telephone number of the person who mailed the article. Block  5  a-f:   Enter  the  name,  complete  address,  and telephone number of the person to whom the article was addressed. Block  6  a-b:   Enter  the  date  and  time  the  article  was mailed. Block  7:   Check  the  box  for  the  appropriate  class  of mail.  If you check “OTHER,” then specify the class of mail; e.g., Priority Mail, SAM, PAL, etc. Block 8:  Check the box for the appropriate type of mail. If you check “OTHER,” then specify the type of mail; e.g., roll, tube, flat, wooden box, etc. 10-4 PCf1002 Figure 10-2.     An example of a completed PS Form 1510, Part II-A.

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