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When PS Form 1510 is initiated, Parts II-D and
II-E are immediately sent to the U.S. Postal Service’s
Inspection Service Operating Support Group
(ISOSG), Two Gateway CTR 9th FL, Newark, NJ,
07175-0001.
Then the remaining parts of the form are sent to the
Claims & Inquiry Section so a search can be initiated
for the article based on the information the customer
provided. The form may also have to be routed to a
Mail Recovery Center if the article cannot be located
and has a value of $10.00 or more.
PREPARATION OF PS FORM 1510
If the complaint is for loss, the customer should
allow sufficient time for delivery of the article before
filing PS Form 1510 (usually a week to 10 days). If the
complaint is for rifling, the customer should
immediately notify the post office and provide the post
office with the envelope or wrapper, if possible. The
clerk accepting PS Form 1510 must forward the
envelope or wrapper with the PS Form 1510 to the
ISOSG.
Postal clerks will complete PS Form 1510 (see
figure 10-2). All of the information required on the
form should be completed by printing legibly using a
ballpoint ink pen. Typing is not necessary.
Complete PS Form 1510 part II-A as follows:
Block 1: Enter the date the complaint is made.
Block 2: Enter your MPO’s FPO Number (e.g., FPO AE
09561-0001).
Block 3: Check the appropriate box for the type of
complaint.
Block 4 a-f: Enter the name, complete address, and
telephone number of the person who mailed the article.
Block 5 a-f: Enter the name, complete address, and
telephone number of the person to whom the article was
addressed.
Block 6 a-b: Enter the date and time the article was
mailed.
Block 7: Check the box for the appropriate class of
mail. If you check “OTHER,” then specify the class of
mail; e.g., Priority Mail, SAM, PAL, etc.
Block 8: Check the box for the appropriate type of mail.
If you check “OTHER,” then specify the type of mail;
e.g., roll, tube, flat, wooden box, etc.
10-4
PCf1002
Figure 10-2. An example of a completed PS Form 1510, Part II-A.
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