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Make a final tour to ensure all items have been loaded.
Any mix-up as far as what the carrier takes or leaves is your responsibility. If
you are making more than one shipment, be sure the right carrier gets the
right goods. Check to see that all shipping documents show the correct
destination.
Be sure you and the carrier’s representative sign the inventory and the bill of
lading. Keep a copy of these documents for your personal files.
WHEN YOU ARRIVE AT YOUR DESTINATION:
Contact the destination personal property transportation office as soon as you
arrive so that the office will know how to reach you when your property
arrives.
Be sure your house is ready for occupancy, have the house keys available, and
be on hand to accept delivery.
Phone utility companies to make the necessary arrangements for service.
Plan the placement of your furniture. When unloading, the van operator and
assistants will place each piece of furniture one time as you direct, including
laying rugs, setting up beds, and so on.
If you waive the unpacking, the carrier is not required to return to pick up the
empty cartons after you finish unpacking, and you could jeopardize your
claim if anything is lost or damaged. It is recommended you let the carrier do
the unpacking and remove the packing materials debris.
Do not sign any delivery document until the carrier’s representative has
completed everything required of the carrier. However, don’t refuse to sign
these documents before the carrier’s representative leaves as long as you
have noted any loss or damage on the inventory. Remember that notations on
the inventory do not initiate a claim—they are merely a record of the facts.
Report any loss or damage to the destination personal property transportation
officer, who may send a household goods inspector to your house. You must
file a written claim for loss or damage through the claims section.
Ensure you receive and complete the customer satisfaction report (DD 1781).
Forward this report to the destination transportation office within 5 days.
AIV-3
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