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APPENDIX I
REFERENCES USED TO DEVELOP
THE TRAMAN
Human Behavior, NAVEDTRA 10058-C1, Naval Education and Training Program
Management Support Activity, Pensacola, Fla., 1989
Robert W. Grenier, Customer Satisfaction Through Total Quality Assurance,
Hitchcock Publishing Co., Wheaton, Ill., 1989.
Southern Bell Telephone Company, Your Guide to More Effective Telephone
Techniques, Southern Bell Telephone Company, Pensacola, Fla., 1992.
Southern Bell Telephone Company, Your Telephone Personality, Southern Bell
Telephone Company, Pensacola, Fla., 1992.
Team Approach Manual, Naval Medical Command, Washington, D.C., 1989.
AI-1
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