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1–64.
The team member who has acquired
the ability to handle more
difficult jobs and indicates a
willingness to assume more
responsibility should be considered
for what position?
1.
Senior chief petty officer
2.
Position of greater
responsibility
3.
Training supervisor
4.
Position of a higher paygrade
1–65.
When the Navy provides space to be
used as a contact point, who is
responsible for making the space
functional?
1.
The members of a designated
team
2.
The arrangement crew
3.
The members of the contact
point
4.
The planning and layout team
1-66.
When planning the physical
arrangement of the contact point,
you should provide which of the
following types of accommodations
for customers?
1.
A designated contact point
representative who can greet
and direct customers
2.
Magazines and books with which
waiting customers can entertain
themselves
3.
A traffic pattern that allows
customers to socialize with
each other
4.
A lounge area in which waiting
customers can find snack
machines
1–67.
Which of the following personnel is
responsible for creating a positive
atmosphere for a contact team?
1.
The team members
2.
The customers
3.
The supervisor
4.
The contact point
representative
1–68.
Performance standards set by each
team member must be acceptable by
which of the following personnel?
1.
Each team member
2.
The officer in charge
3.
The chief
4.
The contact point supervisor
1-69.
Encouraging team members to accept
responsibility for jobs they are
overqualified to perform results in
which of the following
achievements?
1.
Ensures the job gets completed
2.
Shows importance
3.
Improves teamwork
4.
Makes the job challenging
1–70.
Supervisors who instruct their
people to look busy demonstrate
which of the following traits?
1.
Lack of initiative
2.
Poor planning
3.
Poor supervision
4.
Each of the above
1–71.
As a supervisor you should set
goals for team members at what
level?
1.
Above the level the person is
currently achieving
2.
Below the level the person is
currently achieving
3.
High enough so that the person
can achieve the goal
4.
Low enough so that the person
can achieve the goal
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