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l Suggestion/complaint form
vending areas and laundries. The key to the suggestion
boxes should be in the custody of the BQ officer. The
Transient Fact Sheet. — When providing an
BQ officer should make sure each suggestion receives
information sheet for transients, the following must be
a personal or written response. (See fig. 10-4.) The
included:
success of the suggestion box is based primarily on
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Condensed version of the BQ regulations,
providing positive feedback to the occupant. The
especially as they apply to transient residents
suggestions should be discussed at the BQ advisory
committee meetings and posted on the bulletin boards
Services offered and hours of operations
with appropriate comments. Consideration should also
Transportation available and schedules
be given to publishing the suggestions and responses in
the BQ newsletter. Suggestions should be forwarded
Emergency phone numbers
through the chain of command to get the required
Applicable service charges for rooms
actions.
NEWSLETTERS.— The BQ newsletter is an
Base map
excellent method for providing BQ residents with
SUGGESTION BOXES.— Suggestion boxes area
information on current events taking place in the BQ.
good means of setting up communication between
The newsletter must be kept short, interesting, worth
residents and the BQ officer. At small commands these
reading, and directed toward the residents. Some of the
boxes must be placed at the front desk. Large
items that may be included in the newsletter are as
commands must place them in service areas such as
follows:
Figure 10-4.—Bachelor quarters suggestion sheet.
10-11
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