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Figure 1-2.–Feedback completes the communication cycle.
cycle and minimize the interceptors’ interference, you
must complete the communication cycle. Get feedback
from your message receivers to make sure what they
heard is what you meant to say. Figure 1-2 illustrates
the communication cycle.
Provide Opportunities for People to Ventilate
Recruiting can be a frustrating business. Sometimes
your folks will just need to blow off a little steam. Be
a good listener. Show empathy but not sympathy.
Create a Supportive Work Environment
Try to shape behavior instead of constantly grading
it. Be a coach to your recruiters instead of a judge or
umpire. An example of this would be that instead of
saying, “Your phone power is dry and boring,” you
might say, “Try another phone call and this time smile.
I’ll bet your enthusiasm will get that appointment you’re
looking for.” Make it easy for your recruiters to ask
questions without feeling incompetent. A supportive
work environment is essential for keeping the lines of
communication open.
Communicate Within the Chain of Command
Whether you are the sender or receiver, be sure to
use the proper chain of command. Be supportive of
higher management levels. As part of the management
team, you are responsible for “selling” changes and
policy from above. Be just as supportive of your
recruiters and/or RINCs. You are also responsible for
selling them to those above.
INSTRUCTING
Every CRF member must instruct, both informally
through OJT and formally through required training.
Keep up to date on all recruiting matters. Practice and
refine your instructing skills. Chapter 2 gives detailed
direction in lesson planning and delivery. Use
show-and-tell methods whenever possible. Not only is it
a more effective teaching technique, the show-and-tell
method will also increase the confidence and respect
your subordinates have in your abilities.
PROBLEM-SOLVING/ANALYTICAL ABILITY
As with any supervising job, your ability to analyze
and solve problems will directly correlate to your
success. When you are faced with a problem, it is best
to use a scientific approach.
Collect Background Data
Find out everything related to the problem that you
can. Determine who, what, when, and where. Approach
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