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are listed in table 8-1. Refer to this table carefully
for the purpose of the information in this chapter
and for future use.
Table 8-1 has been provided for your infor-
mation and to assist you with patrons requests.
Table 8-1 should help you to answer some of the
questions you may have in the future from patrons
concerning when a particular stock item will be
carried by the commissary.
STOCK CONTROL SYSTEMS
The maintenance of accurate stock control
information will be important to you for many
different reasons. As a supervisor of a com-
missary, you must have accurate stock control
information to obtain merchandise for resale, to
maintain a satisfactory in-stock position for
merchandise, and to have the right amounts of
merchandise on hand at the right times for
displays, paydays, and seasonal periods. You
must also have accurate stock control informa-
tion to maintain control over the inventories you
have on hand so that you will not exceed the
inventory levels established by NAVRESSO. With
accurate stock information, you can prevent the
buildup of excess stocks that will result in poor
inventory control and outdated stocks.
Currently there are three authorized stock con-
trol systems in use in Navy commissaries.
1. Manual systemThe manual stock control
system is used in small regions in overseas loca-
tions that do not have computers. The manual
system is also used in CONUS stores whenever
requirements must be determined for stock items
that are procured by the short-cycle-weekly-
delivery method.
2. Apple IIE computer systemThis Apple
system is used in larger regions in overseas loca-
tions. The Apple IIE is a small minicomputer that
performs calculating and printing functions for
a commissarys stock control system. The pro-
cedures used by the computer are very similar to
those used in the manual stock control system.
3. Automated Commissary System (ACS)
The ACS is currently being installed in all CONUS
regions to replace the outdated Monrobot X1
system and the L2000 system. The ACS is a com-
puterized stock control system developed to pro-
vide data-processing support for procurement,
stock control, merchandising, accounting, and
management information functions for com-
missary stores in CONUS. The system uses a
mainframe computer based at NAVRESSO. The
computer is connected by telephone lines to
Remote Job Entry (RJE) terminals at the field
support offices (FSOs) or regional offices. Data
is prepared, encoded, and transmitted by the field
activity to the mainframe at NAVRESSO where
it is processed, then transmitted back to the field,
where it is printed and distributed for use. The
ACS provides a commissary with the ability to
manage inventory by service levels, which are
assigned to items based on their importance. The
ACS also provides the controls the Navy needs
to establish systemwide in-stock positions based
on available inventory dollars and manpower
allowances. The ACS allows the individual com-
missary to eliminate excess safety stocks, to
increase order sizes, to provide improved services
and lower selling costs to the patron, to reduce
inventory levels, and to increase labor efficiency.
The information above provides a mere over-
view of the systems that are available to the
individual commissary. It is your responsibility
to dig out current NAVRESSO instructions so
that you can stay abreast of what stock control
systems are available for your commissary.
STOCK REVIEW AND
CUSTOMER REQUESTS
Your knowledge of stock review will help you
to answer questions from customers and to satisfy
many of your customers requests. One of the
most frequently asked questions will be: When
will this commissary start carrying
(a specific item)? Requests will usually involve
an item patrons have seen through an advertise-
ment of some sort. Table 8-1 shown earlier in this
chapter should provide you with enough
knowledge about the requested item of stock so
that you will be able to answer patrons questions.
Your knowledge of the table will save you many
embarrassing moments and will keep you from
having to say the famous five words: Let me ask
the boss.
The most important person in your com-
missary is the customer. To treat the customer like
a VIP, you must stay abreast of commissary pro-
cedures. You will find that the customers will leave
in a happy mood most of the time when they can
get answers to questions that assist them in
planning their shopping. Remember, you do not
really need to try to remember the commodity
groups or to memorize the months or ranges of
line item numbers. You just need to keep the list
available to help you give your customers fast
service and correct information. Review the
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