By now you are probably aware that there are several  publications  that  are  directly  concerned with  Ship’s  Serviceman  work.  In  fact,  you  may even be familiar with some of the basic publica- tions.  For  your  convenience,  the  following  sum- maries  are  provided  on  a  few  of  the  important publications  with  which  you,  as  a  senior  Ship’s Serviceman,  may  work: Ship’s  Store  Afloat,  NAVSUP    Publication 487—The  procedures  contained  in  this  publica- tion  establish  policy  for  the  operation  and management  of  a  ship’s  store  afloat.  The  pro- cedures are designed to assist ship’s store person- nel  in  the  proper  performance  of  their  assigned duties  and  to  aid  them  in  understanding  and fulfilling  their  responsibilities. Afloat   Supply   Procedures,  N A V S U P Publication    485—This    publication    establishes policies  for  the  operation  and  management  of afloat  supply  departments  and  activities  operating under  afloat  procedures.  It  is  designed  to  assist supply  personnel  in  the  proper  performance  of their  assigned  duties  and  to  aid  them  in  under- standing  and  performing  their  individual  tasks associated  with  afloat  supply  operations. Navy  Exchange  Manual,  NAVRESSO   In- struction   4066.17—This   publication   contains comprehensive  instructions  for  operating  Navy  ex- changes  and  is  designed  to  standardize  the  ad- ministration,  organization,  and  operation  of  all such  exchanges. Navy  Customer  Service  Manual,  NAVED- TRA     10119-B—This     special     publication     is designed  to  provide  the  enlisted  personnel  who man the contact points—e.g., Disbursing Clerks, Ship’s  Servicemen,  Commissarymen,  Personnel- men—with   information   concerning   the   impor- tance and improvement of customer service. The publication   has   been   developed   to   make   you aware of the importance of proper attitudes and their  effect  on  everyday  performance;  and  it demonstrates to you how worthwhile a continuing effort  to  develop  positive  attitudes  in  interpersonal relationships  can  be. In  addition  to  basic  publications  associated with   Ship’s   Serviceman   work,   rate   training manuals exist to provide you with detailed infor- mation  on  the  Ship’s  Serviceman  rating  and  to help you meet the occupational standards for ad- vancement  to  SH1  and  SHC. Ship’s  Serviceman  3  &  2,  modules  1  and 2—The modules of this rate training manual pro- vide detailed information to help Ship’s Service- men fulfill the overall requirements of the rating. Module   1   discusses   the   administration   of   the ship’s  store  and  operations  in  retail  and  service activities.  Module  2  covers  various  ship’s  store accounting  procedures  and  financial  returns. Satisfactory completion of these training modules is required for advancement to SH3 and SH2. If you have already met this requirement by satisfac- torily completing an earlier edition of Ship’s Ser- viceman 3 &2, you should at least review the new modules.  Much  of  the  information  presented  in this edition of  Ship’s Serviceman 1 & C is  based on the assumption that you are already familiar with  the  contents  of  the  Ship’s  Serviceman  3  & 2, modules  1  and  2. Ship’s  Serviceman  1  &  C—The   informa- tion in this rate training manual is designed to help Ship’s   Servicemen   meet   the   qualifications   for advancement  to  First  Class  Ship’s  Serviceman  and Chief  Ship’s  Serviceman.  Leadership  and  manage- ment responsibilities of the senior Ship’s Service- man are stressed. THE  SCOPE  OF  THIS  RATE TRAINING   MANUAL Before  you  study  any  book,  it  is  a  good  idea for  you  to  understand  the  scope  and  purpose  of the book. Here are some things you should know about  this  rate  training  manual. This  edition  of  Ship’s  Serviceman  1  &  C is  designed  to  help  you  meet  the  occupational qualifications   for   advancement   to   First   Class Ship’s Serviceman and Chief Ship’s Serviceman. The   information   presented   in   this   manual discusses  the  organization  of  the  Navy  supply system;   administration   of   retail   and   service operations;   procurement,   receipt,   expenditure, and   documentation   procedures;   the   auditing of  returns;  and  the  administration  of  commis- saries  in  terms  of  the  management  and  leader- ship   responsibilities   of   the   senior   Ship’s Serviceman. You   must   complete   this   rate   training manual  satisfactorily  before  you  can  advance  to SH1  or  SHC,  whether  you  are  in  the  regular  Navy or  the  Naval  Reserve. 1-3