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the day to make sure it prints clearly and that the
date is right.
CASH REGISTER MALFUNCTIONS
The cash register, like any other piece of
machinery, can break down. Most ships normally
have a backup cash register to replace the broken
one while it is being repaired. However, if a
backup register is not available, you should take
the following steps while the register is out of
order:
Keep a cash sales log and record the total
dollar value of each sale. Use an adding machine
to total the value of merchandise bought by each
customer. The log will include columns for item
sold, quantity of the item sold, unit selling price,
and extended selling price.
Use an adding machine to total the log and
balance it with cash on hand at the end of each
business day.
Retain the daily log and adding machine
tapes in the same manner as cash register
tapes.
Enter cash collected in the Cash Receipt
Book, NAVSUP Form 470, Cash Register
Record, NAVSUP Form 469, and the ROM
system.
Collect all cash including change funds
daily.
REFUNDS
All sales made in the retail store are final
except that merchandise determined to be
defective may be returned for refund or
adjustment under the following conditions:
When merchandise is guaranteed by the
manufacturer and returned within the warranty
period
When merchandise can be reasonably
assumed to have been defective at the time of
sale and is returned within 30 days of such
sale
All refunds must be approved by the ship’s store
officer before the retail store operator can accept
an item and give the customer a cash refund.
Process the refund on an Overring/Refund
Voucher, NAVSUP Form 972 (fig. 2-6). The
voucher will include a short description of
material returned and will be signed by the ship’s
store officer, the retail store operator, and the
customer. Once the store operator receives the
signed refund voucher from the customer, a
refund can be paid out of the cash in the register.
The store operator will then place the
overring/refund voucher under the cash tray until
daily collections. The voucher will then be
collected by the ship’s store officer or cash
collection agent. The amount of refund will be
reported as a separate entry in the Cash Register
Record, NAVSUP Form 469, and the Cash
Receipt Book, NAVSUP Form 470. The voucher
itself will be attached to the applicable page of
the NAVSUP Form 469.
OVERRINGS AND UNDERRINGS
Some cash register operators, it seems, never
make a mistake. But what happens if they push
the wrong button, or the customer does not have
enough money to pay for the purchase? When an
underring occurs; that is, you didn’t charge the
customer enough, you can correct it simply by
ringing up the difference between the item’s actual
retail price and what you charged the customer.
For example, the customer purchases a radio for
$23. You, however, mistakenly ring up $13. This
problem is simply corrected by ringing up an
additional $10 ($23-$13). This type of cash register
error requires no authorization to correct;
however, overrings require the signature of the
ship’s store officer before they are valid. An
overring occurs when:
the amount rung up on the register is
greater than the price of the item, or
the customer does not have enough money
to pay for the purchase.
Once
operator
an overring occurs, the sales outlet
must prepare an Overring/Refund
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