Chapter 1 The Navy Yeoman

• Office Appearance and Arrangement
• Arranging Your Desk
• Office Machinery
• Personal Qualities
• Attitude and Personality
• Effects of Face-to-Face Contact
• Recognizing the Customers Needs
• Role of the Customer
• The Custiomer's First Impression
• Pitfalls to Avoid in Customer Service
• Leaping to Conclusions
• Amiable Runaround
• Going Beyond Your Realm
• Summary

Chapter 2 Official Publications and Directives

• Manual for Courts-Martial
• Manual of the Medical Department
• United States Navy Uniform Regulations
• Department of Defense Military Pay and Allowance Entitlements Manual
• Manual of Advancement
• Department of the Navy Directives Issuance System
• Ordering Forms and Publications
• Summary

Chapter 3 Correspondence/Message System

• Dates
• Reference  Block
• Enclosure Block
• Text
• Figure  3-1.-Sample  standard  letter.
• Figure 3-2.-Sample file copy of continuation page
• Joint Letter
• Figure  3-3.-Sample  joint  letter.
• Figure 3-4.-Sample multiple-address letter with To block
• Figure 3-5.-Sample multiple-address letter with Distribution block.
• Figure  3-6.-Sample  same  page  endorsement
• Figure 3-7.-Sample new page endorsement.
• Memorandum
• Figure 3-8.-Sample printed memorandum form.
• Figure  3-9.-Sample  plain-paper  memorandum
• Figure  3-10.-Sample  letterhead  memorandum.
• Figure  3-11.-Sample  memorandum  for.
• Business Letter
• Figure 3-12.-Sample business letter.
• Figure 3-13.-Sample short business letter.
• Messages
• Precedence
• Special-Handling  Markings
• Passing and Delivery Instructions
• MINIMIZE  Considered
• Message and Routing Addresses
• Message User Responsibilities
• Summary

Chapter 4 Processing Correspondence/Messages

• Handling Incoming Mail
• Incoming Mail Aboard the Ship
• Figure 4-1.-Corrspespondence/Material Control, OPNAV Form 5216/10
• Incoming Mail Ashore
• Principles of Mail Control
• Messenger Service

Chapter 5 Correspondence/Message Files and Disposal

• Security Files
• Standard Subject Identification Codes
• Official Filing Method
• Establishment of Files
• Records Disposal
• What Governs Disposal
• Figure 5-5.-Records Transmittal and Receipt, Standard Form 135
• Summary
• Figure  5-7.-Reference  Request-Federal  Records  Center,  Optional  Form  11.

Chapter 6 Directives Issuance System

• Administration and Maintenance
• Directives Control Point
• Filing Directives
• Figure 6-1.-Sample instruction
• Figure 6-2.-Sample continuation page of an instruction
• Figure 6-3.-Sample notice
• Figure 6-4.-Sample change transmittal.
• Figure 6-5.-Sample locator cross-reference sheet.
• Figure 6-6.-Sample subject cross-reference sheet.
• Summary

Chapter 7 Reports and Forms Management Programs

• Definitions
• Report Control Symbols
• Follow-Up Procedures
• Overdue Reports
• Forms
• Establishing and Operating the Forms Management Function
• Forms Management Records
• Arrangement and Contents
• Discontinued Forms

Chapter 8 Security

• Background Information
• Personnel Reliability Program
• Information Security
• Categories of Classified Information
• Control of Dissemination
• Custodial Precautions
• Transmission of Classified Material
• Addresses
• Records of Destruction
• Summary

Chapter 9 Legal

• Persons On Whom NJP May Be Imposed
• Imposition of NJP on Reservists
• Offenses Punishable Under Article 15, UCMJ
• Report and Disposition of Offense(s)
• Preliminary Inquiry
• Prehearing Advise
• Forms
• The Hearing Procedure
• Hearing  Officer
• Maximum Limits-Specific
• Maximum Limits-Specific, Continued
• Nature of the Punishment
• Appeal from NJP
• Unit Punishment Book
• Types of Investigation
• Types of Investigation, Continued
• Investigations Required by Other Regulations
• Investigations Not Requiring a Hearing
• Appointing Order
• Investigative Report
• Preliminary Statement
• Action by the Convening and Reviewing Authorities

Chapter 10 Awards

• Timeliness
• Submission of Recommendations

Chapter 11 Officer Distribution Control Report (ODCR)

• Data Elements Contained in the ODCR
• Data Elements Contained in the ODCR, Continued
• Data Elements Contained in the ODCR, Continued
• Data Elements Contained in the ODCR, Continued

Chapter 12 Officer Service Records

• Standard Filing Sequence
• Standard Filing Sequence, Continued
• Control of Officer Service Record

Chapter 13 Travel, Leave Procedures and Pay and Allowances

• TEMADD Travel Order Form, Continued
• Processing Completed TEMADD Orders
• Leave
• Pay and Allowances
• Miscellaneous Payments
• Summary

Chapter 14 Technical Administration

• Enlisted Evaluations

Appendix I Glossary

• Appendix I, Continued
• Appendix I, Continued
• Appendix I, Continued

Appendix II References Used to Develop the Traman

• Appendix II, Continued
• Appendix II, Continued
• Appendix II, Continued
• Appendix II, Continued
• Appendix II, Continued

Index

• Index, Continued
• Index, Continued
• Index, Continued

Assignment Questions

• Assignment 1
• Assignment 1, Continued
• Assignment 1, Continued
• Assignment 1, Continued
• Assignment 1, Continued
• Assignment 1, Continued
• Assignment 2
• Assignment 2, Continued
• Assignment 2, Continued
• Assignment 2, Continued
• Assignment 2, Continued
• Assignment 2, Continued
• Assignment 2, Continued
• Assignment 3
• Assignment 3, Continued
• Assignment 3, Continued
• Assignment 3, Continued
• Assignment 3, Continued
• Assignment 4
• Assignment 4, Continued
• Assignment 4, Continued
• Assignment 4, Continued
• Assignment 4, Continued
• Assignment 4, Continued
• Assignment 5
• Assignment 5, Continued
• Assignment 5, Continued
• Assignment 5, Continued
• Assignment 5, Continued
• Assignment 5, Continued

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