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post offices. Use of this program reduces the time
required to process directory mail.
All Navy post offices, mailrooms, mail centers,
and other locations that process personal mail for
assigned personnel are required to use this program.
Commands that are still using the card file system
should transition to the automated system. This
program can be downloaded from the NAVSUP
website. To access the program, double click on
Corporate Services, then (05) Support Services, then
(54) Navy Postal. The directory service program can
be located under “Programs.”
The system operates in Windows 3.1, WIN 95,
WIN 98, and Windows NT systems.
PROCESSING DIRECTORY MAIL
Directory mail is mail that cannot be delivered as
addressed because it bears an incomplete or incorrect
mailing address. Mail may be undeliverable,
temporarily or permanently, for any number of
reasons. It may be incorrectly addressed, the addressee
may have transferred, or the mail may be unclaimed or
refused.
Mail received at your MPO or unit mailroom for
personnel having forwarding addresses on file presents
no great problem. The mail is suitably endorsed and
promptly forwarded, according to procedures
described later in this chapter.
Mail that is undeliverable because it bears an
incomplete or an incorrect address is processed against
the directory cards. If an individual’s correct address
can be determined the mail is delivered. Otherwise it is
returned to sender endorsed “ATTEMPTED NOT
KNOWN.”
Sometimes it may be difficult to find the proper
directory card for a piece of undeliverable mail. This is
often because of carelessly written addresses, which
are easily misread. The following letters of the
alphabet most frequently cause trouble: a and o; h and
k; i and e; n and r; n and u.
Suppose you are unable to find the directory card
for Douglas, Thomas. You might also check under
Thomas, Douglas (in the event that the names might
have been transposed); or check Douglas, Tom or
Tommy (in the event that a nickname is used instead of
the proper first name). Also be alert for names ending
with the letter e, such as Browne, Harte, or Thorne, in
11-5
AOf1105
Figure 11-5.—An example of an automated record for a person transferred.
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