Quantcast Index A - R

Click Here to
Order this information in Print

Click Here to
Order this information on CD-ROM

Click Here to
Download this information in PDF Format

 

Click here to make tpub.com your Home Page

Page Title: Index A - R
Back | Up | Next

Click here for a printable version

Google


Web
www.tpub.com

Home

   
Information Categories
.... Administration
Advancement
Aerographer
Automotive
Aviation
Combat
Construction
Diving
Draftsman
Engineering
Electronics
Food and Cooking
Math
Medical
Music
Nuclear Fundamentals
Photography
Religion
USMC
   
Products
  Educational CD-ROM's
Printed Manuals
Downloadable Books

   


 

Share on Google+Share on FacebookShare on LinkedInShare on TwitterShare on DiggShare on Stumble Upon
Back
Appendix I References Used to Develop the Traman
Up
Navy Customer Service Manual
Next
Index R - T
INDEX A Assistance,  providing,  3-16 Attitudes, 1-2, 3-2 behavior resulting from, 1-8 cooperative,   1-8 coping  with  negative,  3-4 projecting,  3-2 reflected in pride, 1-7 reflected through courtesy, 1-7 toward the Navy, 1-2 C Communication, barriers to, 3-8 confusing  terminology,  3-10 cultural  differences,  3-9 language that reflects prejudice and bigotry, 3-10 physical  problems,  3-9 speech habits, 3-10 Complaints,  3-12 Contact, face-to-face, 1-1,2-1 Contact point, 1-5, 3-1 manning the, 3-1 team,  4-1 Contact point representative, 2-1, 3-6 as a team member, 4-1 knowledge  required  of,  3-14 limitations of, 3-15 personal inventory for, 2-1 pitfalls to avoid as, 3-6 responsibilities  of,  1-1,  3-1 role of, 2-2 Cooperation,  1-8 Courtesy, 1-7 Customers,  1-4 assistance to, 3-16 giving  the  amiable  runaround  to,  3-11 making a good first impression on, 3-1 overstepping your bounds with, 3-11 promises to, 3-11 reducing waiting time of, 3-13 responding  to,  3-10 role of, 2-2 showing apathy toward, 3-12 L Limitations  of  contact  point  representatives,  3-15 N Needs,  of  Navy  customers,  1-3,  2-1,  3-4 determining specific problems associated with, 3-5 meeting, 1-3, 3-4 meeting unexpressed, 3-17 responding  to,  2-1 Q Questions,  1-8,  3-9,  4-12 answering, 1-8, 3-11, 3-17 developed  from  personal  inventory  checklist,  4-12 finding answers to, 3-15 phrasing,  3-9 R Recordkeeping,   3-20 Regulations,  3-14 Representatives.  See  Contact  point  representatives Responsibilities  of  contact  point  representatives,  1-1, 2-1, 3-1, 4-1 answering questions, 1-8, 3-11, 3-17 as a team member, 4-1 INDEX-1

Privacy Statement - Press Release - Copyright Information. - Contact Us - Support Integrated Publishing

Integrated Publishing, Inc.