from the mail. However if the mail has left the United
States, it can only be intercepted if the country of
destination provides this service.
The USPS does not guarantee success in prevent-
ing delivery of all pieces in a withdrawn mailing.
APPLICATION AND VOUCHER FOR
REFUND OF POSTAGE AND FEES
Learning Objective: Recall the procedures
for processing an Application and Voucher for
Refund of Postage and Fees.
An application for refund of postage and fees collected
for retail services must be initiated by the mailer using PS
Form 3533, Application and Voucher for Refund of Postage
and Fees (see figure 10-18). MPOs can assist the addressee
in preparation of PS Form 3533, but must advise the
addressee that the form has to be filed by the mailer.
A postal clerk assists the customer in preparation of PS
Form 3533 and reviews supporting documentation. The
envelope or wrapper, or the portion of the wrapper, having
the names and addresses of the sender and addressee,
canceled postage and postal markings, or other evidence of
payment of the amount of postage and fees for which a
refund is desired must be attached to the PS Form 3533.
The PS Form 3533 and supporting documentation
must be sent to the Mail Classification Center serving
∑ For MPOs served by Postmaster, New York:
ACCOUNTABLE PAPER DEPOSITORY
GPO/JAF BUILDING RM 312
NEW YORK NY 10194-9615
∑ For MPOs served by Postmaster, San Francisco:
MAIL CLASSIFICATION OFFICE
GMF RM 303
SAN FRANCISCO CA 94188-9599
If the application is not approved, it is returned to
the applicant with the supporting papers and an
MONEY ORDER INQUIRY
Learning Objective: Recall the procedure
for processing a money order inquiry.
PS Form 6401, Money Order Inquiry, (see figure
10-19) is used to file an inquiry about payment of a
postal money order. A customer (purchaser, payee, or
endorsee only) may complete, sign, and submit PS
Form 6401 for any inquiry on the status of a money
order. When the USPS Money Order Branch receives
PS Form 6401 from a customer, it reviews USPS
records and completes one of the following actions:
∑ If the money order has not been cashed, a
replacement money order will be issued. (A
replacement will not be issued until 60 days after
the money order purchase date.)
∑ If the money order was cashed, a photocopy of
the paid money order will be issued immediately
to the customer filing the inquiry.
Customers may submit PS Form 6401 at any time
(there is no waiting period), and must pay the
applicable fee for each money order inquiry submitted.
For money order inquiry fee rates, refer to Module R of
the DMM. Each PS Form 6401 covers only one money
When completing PS Form 6401, the customer
must present the original money order receipt. The
postal clerk will assist the customer in completing PS
Form 6401 and then upon payment of the inquiry fee,
affix stamps or a postage meter tape on the form where
indicated to show the fee was paid. If stamps were
used, they must be cancelled with the flag-stamp
Prepare PS Form 6401 as follows: (This form is
self-explanatory, and the information is taken from the
customers original money order receipt.)
Block 1: Enter the money order serial number, amount,
and issue date.
Block 2: Enter the purchasers name.
Enter the current mailing address of the
Block 4: Enter the purchasers city and state.
Block 5: Enter the ZIP + 4 code.
Block 6: Enter country name (only if unable to provide
Block 7: Customer signs the inquiry.
When the wrapper of a parcel becomes
separated from the contents through normal
mail handling, what process would your MPO
use to inform the sender?