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Postal Clerk - Military guide to working in a post office
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Table 11-5.—Endorsements Used When Forwarding or Returning Mail
to  transients  and  customers  who  are  not  located permanently at an installation. Each piece of hold mail must be backstamped to indicate the date of receipt. Mail being held is kept in a separate  sortation  case,  sorted  by  last  name,  and screened at least weekly. MEMBERS DUE TO ARRIVE Mail addressed for members due to arrive or for patrons  receiving  general  delivery  service  must  be handled as follows: ·   Hold 15 days past the anticipated arrival date. For example, if the arrival date is 15 Oct 01, then hold  the  mail  until  30  Oct  01.   If  the  mail  is unclaimed at that time, but the member is still expected  to  arrive  because  mail  is  still  being forwarded, (the sender has the same last name as the addressee, or for similar reasons), then hold the mail for an additional 15 days or 30 days past the anticipated arrival date (see figure 11-18). For example, if you hold the mail until 30 Oct 01 and there are indications that the member is still expected to arrive, then hold the mail until 15 Nov 01. NOTE:   Mail  addressed  for  general  delivery  must  be provided priority directory service.   Do not hold mail addressed for general delivery more than 30 days unless requested by the mailer or addressee. –  If the mail is still undeliverable at the end of the  30-day  period,  it  will  be  endorsed “ATTEMPTED—NOT   KNOWN”   and returned  to  the  sender  if  there  is  no  further indication that the member is due to arrive on a later  date.    For  correct  endorsements  when returning mail, see table 11-5. –  When the holding period expires, the date the mail  is  returned  to  the  sender  must  be annotated  on  the  directory  service  stamp, which is placed on the back of the mail (see figure 11-19). MEMBERS ABSENT WITHOUT LEAVE (AWOL) The directory card for each member in an AWOL status  must  be  annotated  with  the  date  the  member went AWOL. This information is normally provided to the  post  office  by  the  individual’s  unit,  or  the  base personnel office. The  postal  directory  section  holds  mail  for individuals who are in an AWOL status for 30 days. The holding period begins the day after the individual goes  AWOL.   After  being  AWOL  for  30  days,  these individuals  become  deserters,  and  at  that  time,  their mail is handled as follows: ·   First-Class, and Priority Mail:   First-Class and Priority Mail is returned to the sender endorsed “MOVED,  LEFT  NO  ADDRESS”  (see  figure 11-20)  with  the  return  date  annotated  on  the reverse side of the item. ·   Periodicals:   PS  Form  3579  is  completed,  by marking the box labeled “MOVED, LEFT NO ADDRESS.” If  publications  are  endorsed “Address  Service  Requested”  then  endorse them  “MOVED,  LEFT  NO  ADDRESS  and POSTAGE   DUE”   and   return   the   entire publication  to  the  publisher  with  PS  Form 3579 attached.  Annotate the return date on the item. Do  not  indicate  the  amount  of  the postage due. ·   Standard Mail (A) bearing the words ADDRESS SERVICE REQUESTED, RETURN SERVICE REQUESTED,  or  FORWARDING  SERVICE REQUESTED;  and  Standard  Mail  (B):   These items  are  returned  to  the  sender  endorsed “MOVED,   LEFT   NO   ADDRESS   and POSTAGE  DUE”  (see  figure  11-21)  with  the date of return annotated on the reverse side of the item.  Do not indicate the amount of the postage due. REFUSED MAIL Occasionally letters and parcels are deliverable as addressed but the addressee refuses to accept them.  If so, the post office will honor the patron’s request.  But there  are  some  conditions  that  apply  when  refusing mail.  They are ·   Accountable  mail  (e.g.,  Express,  Registered, Insured,  and  Certified)  must  be  refused  by  the patron at the time of delivery, before receipting for the article. ·   Non-accountable mail may be refused at the time of delivery, or after delivery if it is returned to the post office unopened. ·   Patrons must write, “REFUSED” on the front of the mail, the date the mail was refused, and sign their name (see figure 11-22).   If the addressee 11-20

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